Fleet assistant
Honk Rides
Total years of experience :14 years, 8 Months
Responsibilities:
•Manage administration
•Training Drivers verbally and practically
•Maintain car databse
•Maintain devices
•Maintain customer databases
•Maintain drivers database
•Ensure that vehicles are used and maintained according to Logistics Handbook and other Company policies.
•Plan, schedule and monitor transport of staff and material/equipment according to demands and procedures.
•Ensure that all Company vehicles are in proper operating condition and coordinate vehicle maintenance.
Prepare requisitions for spare parts for vehicles.
Train and develop drivers.
•Coordinate and facilitate timely reporting of eventualities like accidents and breakdowns.
Secure that Company vehicles are equipped with necessary documents and equipments.
•Filing of all vehicle records and reports (car pool, log books, incident reports, fuel invoice for cars, etc…).
Specific responsibilities
•Arrange daily movement plan and allocate the drivers accordingly.
•Follow up on field trips: timing; duration; report daily final movement plan to program managers.
•Liaise with the security department for field trip locations.
•Follow up on the drivers leaves (annual leave, sick leave, etc...)
customer service representative
Responsibilities:
•answer calls and respond to emails
•handle customer inquiries both telephonically and by email
•research required information using available resources
•manage and resolve customer complaints
•provide customers with product and service information
•enter new customer information into system
•update existing customer information
•process orders, forms and applications
•identify and escalate priority issues
•route calls to appropriate resource
•follow up customer calls where necessary
•document all call information according to standard operating procedures
•complete call logs
•produce call reports
Customer Service Supervisor
Responsibilities:
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
Sales Associate.
Responsibilities:
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Marketing.
• Participate in year-end inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Any other tasks as assigned from time to time by any manager.
Responsibilities as a Server Operator
• Server Operating
• Customer Dealing
• Hardware and software installation
• Computer formatting
• Computer assembling
• Making daily reports
• Fast English typing
