Director of Sales
Grand Hyatt Doha
Total des années d'expérience :17 years, 4 Mois
Develop, implement, maximize, monitor and evaluate objectives, strategies and activities of the sales function, to secure new accounts and develop these accounts into profitable business for the hotel, thereby achieving and exceeding forecasted revenue figures in Rooms and Events.
Maintain a perpetual analysis of key accounts in the Doha and GCC market. To have a thorough knowledge of competitive marketing, business strategies in the Doha market and destinations outside Doha
Develop, implement, maximize, monitor and evaluate objectives, strategies and activities of the sales function, so as to secure new accounts and develop these accounts into profitable business for the hotel, thereby achieving and exceeding forecasted revenue figures in Rooms and Food & Beverage.
Champion the Sales discipline within the Sales & Marketing department by leading the sales effort from the front and by setting an example.
Fully implement the Hyatt International Sales cycle and to apply the principles of SMART SELLING in a structured and coherent manager.
Direct, coordinate and execute all Acquisition Development and retention activities of Grand Hyatt Doha. To develop, implement, maximize, monitor and evaluate objectives, strategies and activities of the sales functions, so as to secure new and repeat business for the hotel,
Measure, interpret, prioritize and evaluate the effectiveness of acquisition, development and retention activities to re-evaluate programs on an ongoing bases so as to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
Maintain a perpetual analysis of key accounts in the Doha and GCC market. To have a thorough knowledge of competitive marketing, business strategies in the Doha market and destinations outside Doha.
Obtain and maintain an awareness of community, business, political and social factors which may affect the hotel’s financial objectives.
• Develop a structured, timely, achievable personal business plan.
• Achieve targets in terms of number of room nights, banquet covers and revenue.
• Finds new business opportunities and well maintain exciting clients.
• Entertain potential and current customers.
• Responsible for GCC market for both corporate and leisure.
• Handle guest complaints or problems efficiently.
• Handle guest and employee inquires courteously.
• Support staff needs in other divisions.
• Ensure hotel contracts follows hotel policies and producers.
• Ensure an efficient and accurate updated system.
• Attend weekly S&M meeting and ensure it is well planned, efficient, and results oriented.
Senior Sales Manager
Coral Beach Hotel & Resort, Lebanon
January 2011 - September 2011
• Solicit new and existing accounts to meet/exceed revenue goals.
• Plan, implement, and oversee effective sales and business programs.
• Select and train staff members for increased levels of responsibility.
• Communicate effectively and persuasively by conducting sales training, and making sales
presentations.
• Develop collaborative relationships inside and outside the Hotel.
• Hold sales meetings to review sales data and to introduce new products, and train on new sales
strategies.
• Implement quality control and customer service measurements.
• Manage communications network between operations, customer service, and sales department.
Front Office/Reservation Agent
Le Meridien Commodore, Lebanon
Jan 2007 - Jun 2008
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ADDITIONAL EXPERIENCE
• Attended ATM Dubai, Qatar Tourism Authority GCC Road Show, Hyatt Road Show for 3 years.
• Front Desk Supervisor at Napoleon Hotel, Lebanon
• Reservation Agent at Legend Hotel, Lebanon
• Head Waiter at Sodeco Square Café Lebanon
Bachelor's Degree in Hotel Management, At Islamic University of Lebanon Completion Date: June 2006 ADDITIONAL CERTIFICATIONS/ TRAINING COURSES • Time Management • Decision Making • Crisis Management • Budgeting • Team Management • Developing Employees