Ali Mrad

Inmy ole
ss Field Support with German at SE BORDNETZE EL FELUA, | was responsible for
providing access to users using various tools such as Actve Directory and Azure. | iso handied
roubleshooting, ticks! management, and coordination with intemal sams o ensure ually
deliverables.

In my ole
as an IT Support with German & Englsh
at DXC Technology in Ariana, Tunesien, |
provided exceptional support o external users of Renal, Nissan, and Convatec projects. Uizing
fools such
as Citi, ServiceNow, and LM rete, | resolved technical issues promaly
to ensure
seamless operations. Collaborating wih cross-functional teams | delivered eficient IT solutions
and suppor services, conirbuting fo he success of he pro

my ole as an Customer Serv iene, Greece, | provided
uch a Sharepoint, Custo