Hafiz Muhammad Ali

Determines routing and placement or replacement of POS devices.
Provide service and customer support for POS devices during field visits or dispatches.
Providing tickets-based support on IT related issues to offices, hotels, restaurant, shops and warehouse.
Diagnose errors or technical problems and determine proper solutions.
Cooperate with technical team and share information across the organization.
Performs physical installation of equipment, Moves or relocates and re-install equipment.
Monitoring and maintaining systems, Installation and configuration of network switches.
Perform trouble shooting activities, Repairs or replaces malfunctioning equipment and given facilities

Consulting with IT managers and other departments as required.
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors in a timely manner.
Monitoring hardware, software, and system performance metrics.
Updating computer software. as well as upgrading hardware and systems.
Documenting processes and performing diagnostic tests.
Keeping track of technological advancements and trends in IT support

Managed the DSL routers and IPTV multimedia & broadband connections.
Installation of Broadband/IPTV connection from Optical Fiber Network Unit & Copper wire.
CPE Installation of DSL & IPTV at customer premises.
Troubleshooting of all issues regarding DSL Broadband & IPTV.
Managing the main distribution frame patching for new Broadband copper connection.
Customers support regarding LAN, WLAN, wireless Network, VPN Network & TCP/IP Networks