Branch Operations Manager
MCB Bank
Total years of experience :14 years, 4 Months
Designation Chronology
• Nov 2013 - Present, Branch Operations Manager
• Apr 2010 - Oct 2013, Teller Service Supervisor
Highlights
• Contributed to the development of a robust framework to manage financial, operation and reputational risks through monitoring & review systems for better compliance, operational control, staff productivity and branch stability.
Key Responsibilities as Branch Operations Manager
Operations Planning & Control
• Direct daily activities for disciplined branch operations, prepare daily and weekly work allocation plans, assign tasks to the staff and monitor completion within given deadlines.
• Adhere to statutory banking regulations applicable in the region, submit operational performance reports to the management for review, and provide business / specific transaction information to government agencies as required.
• Verify accounting records, entries in the internal system, customer documentation etc. to ensure compliance with standard banking practices; examine document completion of new accounts and register nominee information.
• Lead the team to meet branch profitability targets and work in conjunction with the business development personnel to promote the bank’s products and services.
• Build a risk management framework, implement reliable measures to reduce percentage contribution of non-performing assets, regularize NPAs, and initiate settlement of chronic dues swiftly.
• Approve transactions according to the prescribed DOA limit and maintain statutory reserves and surpluses.
• Execute process restructuring projects to accommodate policy changes and newly enforced mandatory reforms.
• Ensure ATMs function properly to provide uninterrupted services to customers, and handle security arrangements for ATMs across the allotted region.
• Oversee security of the bank’s premises and strong rooms, direct the housekeeping staff to maintain hygienic surroundings and renew AMCs for maintenance of computers, office equipment, CCTVs & surveillance systems.
Internal Controls
• Evaluate the requirement of additional control measures, enforce anti-money laundering guidelines, train the staff to identify cases of money laundering / suspicious transactions, and follow KYC (Know-Your-Customer) norms.
• Set up processes to investigate suspicious transactions, gather accurate and complete details of sender and receiver in case of international money transfers, and ensure loans are sanctioned only for legally approved purposes.
• As part of corporate governance, encourage the employees to become whistle-blowers in case they detect or suspect mistrustful activity / transaction / business.
• Join the internal auditors in conducting thorough audits with a view to safeguard the bank’s financial interests, prevent financial scams and maintain the reputation and goodwill of the bank.
Key Responsibilities as Teller Service Supervisor
• In-charge of over-the-counter customer interaction, responded to queries and complaints of walk-in customers of the bank, registered specific customer requests for further processing.
• Responsible for the daily opening and closing of the cash drawer, tallied opening and closing balances, and monitored cash transactions (payments and deposits) across the counter.
• Administered the bank’s operational policy and maintained customer service standards prescribed by the management to provide courteous service to customers.
• Walked customers to their safety vaults and lockers, made appropriate entries of customer requests for locker access, and handled cash refilling activities for the branch ATM under strict supervision.
• Directed customer to appropriate departments and counters according to banking services required, and assisted in filling up forms, explained e-banking services and helped in interpretation of bank statements.
• Supported the senior management in administering monitoring and fraud detection systems, inspected and verified banking transactions of high value, cross-border remittances and money transfers as directed by the management.
Key Responsibilities
• Responsible for inventory management through effective replenishment planning and overheads control to ensure adherence to the purchase budget.
• Monitored stock movements, verified accuracy of inventory records in the database by conducting physical stock checks, evaluated adequacy of stock-in-hand to meet production requirements.
• Coordinated with the Purchase Manager to raise requisitions.
• Responsible for the safety and security of goods stored at the warehouse, met precise storage specifications for high-value items in the inventory and classified material as per standard inventory management practices.
• Communicated with approved vendors and suppliers to expedite receipt of consignments as per orders placed with the vendors; reviewed invoices before forwarding them to the accounting department for payment.
• Maintained inventory records, supervised data entry tasks, and verified stock ledgers from time to time to confirm compliance with standard operating procedures.
• Inspected raw material received from suppliers before formally acknowledging receipt of material and signing delivery vouchers.
• Researched the market to identify new suppliers with particular focus on cost, quality and delivery parameters; suggested cost-effective vendor options to the management for review and consideration.
• Submitted store performance reports to the senior management in the prescribed format, noted recommendations for improvement, and conveyed modifications to operational procedures for immediate implementation.