IT Director
Kudu Company for Food and Catering
مجموع سنوات الخبرة :18 years, 4 أشهر
Career Progression:
2006 - 2009: Senior System Administrator
2010 - 2011: Assistant IT Manager
2012 - 2014: IT Manager
2015 - Present: IT Director
Key Result Areas
• Heading the IT Infrastructure Team including Server/ Storage Operations/Data Center/ Information Security Operations/ DB Operations/ ITIL Service Management /Asset Management & End User Support
• Supervising the existing infrastructure, overseeing preventative maintenance and backup as well as performed other regular support activities to ensure effectiveness
• Leading IT operations team; providing strategic consultancy entailing:
• Negotiating with client, partners and internal team to create strategies and competitive solutions
• Developing IT Internal Polices, backup procedures and high availability planning
• Controlling the computer systems budgets and expenditures
• Adhering to all software and hardware licenses
• Assessing product, compliance, or operational risks and develop risk management strategies
• Engaging with client teams at various levels to understand their IT needs and internal structure
• Identifying client's business challenges, competitors and business strategies, proposing solutions and winning the deal
• Budgeting, Periodic Capacity Expansion Planning, Client Engagement & Support, Release and Project Management
• Coordinating project functions; monitoring onsite activities and timely execution of projects; working closely with the Project Managers to ensure that various projects get smoothly transitioned to Operations
• Administering Incident, Change & Problem Management and providing troubleshooting support within ITIL framework:
• Participating in Escalation Management to ensure high customer satisfaction/timely complaint resolution
• Ensuring service calls are promptly responded to and prioritized accordingly
• Driving short, medium and long-term operational efficiency initiatives every day that improve profitability and customer satisfaction, evolving and refining hosting environments for efficiency, scalability and maintainability
• Monitoring the performance of teams for maintaining excellence in IT & Project operations by:
• Conducting briefings with the team to discuss issues and ensure resolution to minimize escalations
• Performing employee performance reviews and regular career planning sessions with internal and external employees
• Building client satisfaction through formulation, development, implementation and delivery of technical and business
Significant Highlights
• Steered the array of functions encompassing:
• Data Centers & Infrastructure Management
• ERP Project Manager
• Corporate Steering Committee Member
• Corporate Executive Member
• Stellar role in ERP implementation of the financial modules (GL, AP, AR, CM, FA), HRMS modules (HR, Payroll, Self-Service, OTL), Procurement management, Inventory management, and Manufacturing modules
• Significantly contributed towards upgradation of the ERP from R11 to R12 for previous modules and implemented new modules (Order Management, Process Manufacturing, I-Procurement, Landed Cost Management, Property Management, and Project Management)
• Led the team for introducing:
• Digital menu boards in Kudu outlets to display digital media advertising our products, prices, and promotions
• Kitchen Display System in Kudu outlets
• Performed information security assessment based on information security standard frameworks & implemented a written internal policies and procedures
• Supervised the implementation & installation of EMC data warehousing and build a Disaster recovery site
• Extended support to sponsors strategic decisions by using Tableau (Business Intelligence Tool); upgraded Active Directory and implemented office 365
• Administered setting up of call center facility to automate customer orders/complaints from all major cities in Saudi Arabia
• Successfully implemented:
• Fully integrated system with the ERP for attendance and access control.
Master of Science in Management of Information Technology with Merit, The University of Nottingham, United Kingdom in 2010
Bachelor’s Degree in Computer Information System, Jordan University of Science and Technology, Irbid – Jordan in 2006