IT Service Delivery Manage
Diyar United Company
Total years of experience :25 years, 8 Months
Managed and supervised several IT outsourcing support contracts and led highly skilled technical teams responsible for the delivery of IT services and development of hardware and software solutions. Applied effective project management skills in implementing ITIL framework to ensure the delivery of IT services is aligned with the organisation’s objectives.
Managing and leading IT teams responsible for End to End Delivery of IT projects and meeting delivery targets through Application Development Life Cycle (ADLC), products management and new initiatives.
An IT team member in a large team responsible for the development of Tourism eMarketplace Project for the Tourism Department, Government of Western Australia. I was focused on CMS and SharePoint platform
Responsible for developing web applications for 3 schools and providing hardware and software IT solutions in accordance with the Department’s strategic, technical and business requirements.
Responsible for developing technical proposals and providing technical support and consultation in house and external clients.
Responsible for providing application development solutions and technology consulting to large established organisations and the design and implementation of in-house IT infrastructure solutions with a focus on creating turn-key solutions, and building integrated Business-to-Business (B2B) and Business-to-Consumer (B2C) e-commerce sites
Responsible for configuration, maintenance and repairs of desktops, and design and development of computer programs and systems
- Responsible for maintaining the inventory of all existing publications, monitoring new publications in production, developing schedules, liaising with suppliers, overseeing content management and version control and managing digital filing.
- Maintain the electronic archive for publications and manuscripts and upload them to the system. Ensure content is processed smoothly through the production workflow and provide high levels of service to authors.
- Maintain software application. Liaising between IT partners and the company. Administer the content, order flows, registration flows and transaction logs. Review statistics and monitor analytics. In addition to making sure everything is functioning properly according to standards and guidelines
- Gathers information, writes and edits technical document, Works with technical staff to ensure technical reviews of documents are conducted properly and on time and coordinates publications using both print and electronic media including the web and desktop publishing software
is a discipline that spans theory and practice. It requires thinking both in abstract terms and in concrete terms organized system for the collection, organization, storage and communication of information