Abdul Rehman

• Monitored USA retail shops via CCTV, ensuring compliance and identifying efficiency
improvements.
• Created daily reports on staff performance and operations using software for data analysis.
• Managed vendors and orders, negotiating terms to optimize inventory and reduce costs.
• Supervised remote staff via calls and messages, assigning tasks and providing feedback.
• Analyzed sales data with software to identify trends, discrepancies, and growth opportunities.
• Audited staff work through monitoring tools, resolving issues to maintain service standards.

• Supervised and coordinated team activities to ensure the smooth operation of the cocktail and
shake bar.
• Trained staff in preparing beverages, maintaining quality standards, and delivering excellent
customer service.
• Managed inventory and ensured adequate stock of ingredients and supplies.
• Ensured compliance with health, safety, and hygiene regulations.
• Developed new recipes and promoted specialty drinks to enhance sales.
• Handled customer inquiries and resolved complaints to ensure satisfaction.
• Maintained financial records, monitored sales, and optimized costs.

• Process daily cash and electronic transactions, ensuring accurate handling and recording of
payments and receipts.
• Reconcile cash drawers, balance daily transactions, and prepare reports on cash flow and
financial activity.
• Assist customers with billing inquiries, payment processing, and provide accurate change or
receipts when necessary.
• Maintain detailed records of transactions, ensuring all receipts, invoices, and financial documents
are filed and archived properly.

• Answer inbound customer calls, address inquiries, provide information, and resolve issues in a
timely and professional manner.
• Maintain detailed records of customer interactions, transactions, and follow-up actions in the
companys database.
• Offer solutions to customer complaints, ensuring customer satisfaction and escalating complex
issues to higher management when necessary.
• Follow up with customers to ensure their issues have been resolved and provide updates on
ongoing requests or complaints..

• Process and record all cash-on-delivery (COD) payments collected by delivery personnel and
ensure timely deposit and reconciliation with the accounts team.
• Reconcile daily COD transactions with delivery records, identify and resolve discrepancies,
and prepare regular reports on collections, pending payments, and refunds.
• Coordinate with delivery staff to verify payments, liaise with customer service to resolve COD
related issues, and address payment discrepancies.
• Ensure compliance with company policies and financial regulations in handling COD payments and
report any irregularities or fraudulent activities to management

• Supervise and manage a team of delivery riders and drivers, including scheduling shifts and
assigning tasks to ensure optimal coverage.
• Monitor and optimize delivery processes to ensure timely and efficient pick-ups and drop-offs
while addressing operational issues like rider shortages or delays.
• Maintain high customer satisfaction by ensuring quality service and professionally resolving
inquiries or complaints.
• Enforce compliance with company policies, traffic regulations, and safety guidelines, while
ensuring delivery equipment is well-maintained.