على Saadeldin

Desktop Support Analyst في shiekh khalifa medical city

• الإمارات العربية المتحدة - أبو ظبي
• أشغل هذه الوظيفة منذ أكتوبر 2009

TECHNICAL:

EXPERIENCE IN INFORMATION TECHNOLOGY:
Projects
 Currently creating a OU of lockdown machines and features on 50 724 machines
 Creation of windows 7 image, with all organization’s software and activation from KMS automatically with answer file.
 Applied windows 7 with new system (7/24) in 5 days of 50 PCs perfectly.
 Managed to finish all the projects for Cerner Systems Compatibility (more than 15 Projects in total).
 Upgrading more than 300 PCs to next OS (XP and windows 7).
 Installation of more than 100 PCs in 12 different clinics.
 Installation of 40 new printers in 12 different clinics.
 Upgrading total of 100 WoWs, Tablets (mobile PCs) to next OS (XP and windows 7).
 Re-installing Windows in Plasma / PC screen.

WORK EXPERIENCE:
20TH OCT 2009 - PRESENT
DESKTOP SUPPORT SPECIALIST
SHEIKH KHALIFA MEDICAL CITY - UAE
Key Responsibilities
 Handled Number of projects: Cerner project. Re-image upgrading Project, Tablets PC project, WOW project.
 Printer troubleshoot : All kinds of Laser or Zebra Printers
 Installation and Configuration of Network and adding printers locally and by network.
 Administering Windows 2003 servers, network domains, group policies, and active directories, Windows XP /Win7.
 Troubleshooting and resolving network issues and Technical issues.
 Configuring and Maintaining Ghost server for easy installation of OS’s
 Antivirus Updating and System Maintenance.
 Configuration, installation and Maintaining mail client software’s like Outlook 2010 and 2007 and installing all kinds of software.
 Backing up of users Files, Profiles and .PST files.
 Analyzing user problems and providing quick solutions.
 Responds to support calls from end-users regarding hardware, software, or network problems and logging them in CA system.
 Troubleshoot and resolve Incidents / problems within agreed service levels and quality metrics
 Deployment and support of Hardware and Software Assets
 Escalate unresolved issues to 3rd line support staff or external vendors in a timely fashion and provide updates to both End user and Supervisor
 Provide Remote or Desk side support to end user where applicable
 Assisting colleagues when workloads are high or where additional experience is required.
 Use initiative and provide a proactive professional customer focused service to the business
 Provide advice to clients on how to utilize IT more efficiently and effectively
 Liaising with outside suppliers to ensure service is delivered within agreed Service Levels
 Assist with identifying incident trends and problem management
 Ability to work on Service Desk and Field Support
 Analysis of incident trends and assisting Problem manager with problem identification and resolution
 Writing Incident reports
 International travel will be required occasionally
 Mentoring and supervision of junior staff