كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
على صفا, Customer Service & Sales Manager

على صفا

Customer Service & Sales Manager·BeOrganic

الكويت

الثانوية العامة أو ما يعادلها, cerifecate

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 7 أشهر

Customer Service & Sales Manager

يناير 2024 - يوليو 2025

BeOrganic

الكويت، الكويت

يناير 2024 - يوليو 2025

• Spearheaded customer experience and sales operations by aligning service standards with revenue targets, driving
consistent brand engagement and repeat business.
• Optimized sales performance through demand forecasting, team coaching, and execution of customer-centric sales
strategies across retail channels.
• Strengthened operational effectiveness by streamlining service workflows, monitoring sales metrics, and reinforcing
service quality and customer loyalty initiatives.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Team Leader / Senior Customer Service Officer

يناير 2011 - يناير 2024

Taghzeya Group – The Diet Care,

الكويت، الكويت

يناير 2011 - يناير 2024

• Directed day-to-day service operations while guiding a multidisciplinary team of 26 staff, ensuring productivity,
service consistency, and regulatory adherence.
• Executed structured performance assessments and monthly staff evaluations, contributing to workforce development,
accountability, and service quality improvement.
• Orchestrated workforce scheduling and resource allocation to support branch capacity planning and uninterrupted
customer service delivery.
• Sustained strong customer engagement by resolving service concerns, supporting awareness initiatives, and
overseeing accurate financial transaction processing.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Senior Customer Service & Branch Manager

ديسمبر 2008 - يناير 2024

Taghzeya Group,

الكويت، الكويت

ديسمبر 2008 - يناير 2024

• Directed branch operations, leading and supervising a workforce of 26 employees to ensure operational efficiency
and service excellence.
• Administered HR-related functions including leave management, permissions, attendance tracking, and performance
appraisals.
• Executed customer complaint resolution strategies, authorizing compensation when required to protect brand
reputation.
• Aligned branch activities with corporate policies through cross-departmental coordination and operational
compliance checks.
• Generated operational reports, managed official correspondence, and fostered a structured, high-performance work
environment.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الإدارة

Senior Customer Service Officer

ديسمبر 2008 - يناير 2024

diet carr

محافظة العاصمة، الكويت

ديسمبر 2008 - يناير 2024

• Oversaw complex customer cases, escalations, and service recovery actions to strengthen customer satisfaction and
retention.
• Implemented service quality improvements by analyzing feedback, identifying trends, and recommending corrective
actions.
• Mentored junior staff through on-the-job guidance, performance feedback, and customer-handling best practices.

Coordinated with operations, finance, and logistics teams to ensure seamless service delivery and issue
resolution.
• Monitored service KPIs, response timelines, and compliance with internal customer service policies.

مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

senior customer service and doing brunch manager works

يناير 2008 - يناير 2024

Diet Care

الكويت، الكويت

يناير 2008 - يناير 2024

• Working as a branch manager in Eqilah.
• Lead and manage a team of service staff responsible for 26 employees;
5 nutrition, 2 tea boys, 2 drivers, 1 accountant, 5 Data entry staff, 4 staff for menu selection department with customers, 7 customer service staff “Reception & Call Center”.
• Doing all HR papers;
Permission, sick leaves, annual leave and salary certificate..etc.
• Handle customer complaints, disputes with satisfactory resolution.
• Making Employee’s appraisal and evaluation every month.
• Manage the daily operation of the department.
• Ensure compliance to Company Policies and procedures.
• Solve all customers complains, satisfy them and compensate them if possible.
• Monitoring completion of tasks and responsibility given to service staff from time to time.
• Branch requirements such as stationary or labor requirements.
• Prepare schedule of tasks for all employees.
• Prepare nutrition’s schedule according to diet care system.
• Facilitate work environment; so employees bring out their best with positive energy.
• Make monthly reports to the line manager “problems, staff mistakes, the need of improvement complains and suggestions”.
• Nominate the best employees by evaluating his effort within a year.
• Solve all employees’ mistakes within the system.
• Daily attendance for employees.
• Assisting Compliance Department on payment investigation by contact customers.
• Meeting with other managers to discuss possible improvements to customer service.
• Make sure that company policy and procedure is implemented and followed.
• Follow up technical problems Internet, system..etc.
• Keep in touch with customers send message of offers or discounts.
• Prepare and manage correspondence, reports and documents
• Coordinate with the drivers to take employees from or to work.
• Working hand in hand with branch operation to ensure highest level of satisfaction.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Senior Customer Service Officer

يناير 2010 - يناير 2015

diet care

الكويت، الكويت

يناير 2010 - يناير 2015

• Oversaw complex customer cases, escalations, and service recovery actions to strengthen customer satisfaction
and retention.
• Implemented service quality improvements by analyzing feedback, identifying trends, and recommending
corrective actions.
• Mentored junior staff through on-the-job guidance, performance feedback, and customer-handling best practices.
• Coordinated with operations, finance, and logistics teams to ensure seamless service delivery and issue resolution.
• Monitored service KPIs, response timelines, and compliance with internal customer service policies.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service

ديسمبر 2008 - يناير 2011

Taghzeya Group – The Diet Care,

الكويت، الكويت

ديسمبر 2008 - يناير 2011

• Responded to high-volume inbound calls and digital inquiries, delivering accurate customer assistance while
managing professional email correspondence within service-level targets.
• Maintained customer records and transactional data within internal systems, contributing to sales support activities,
data accuracy, and client relationship management.
• Recorded and validated client and operational data while compiling structured reports to support management
decision-making and audit readiness.
• Facilitated cross-functional communication and front-desk operations by coordinating administrative activities,
document flow, and internal service requests.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Call Center & Reception Agent

ديسمبر 2008 - يناير 2010

diet care

الكويت، الكويت

ديسمبر 2008 - يناير 2010

• Delivered frontline customer support through high-volume calls and in-person reception, ensuring accurate
information handling and professional brand representation.
• Processed inquiries, service requests, and complaints while maintaining detailed records within internal tracking
systems.
• Scheduled appointments, managed call routing, and supported daily administrative workflows to improve response
efficiency.
• Applied active listening and communication techniques to resolve basic customer issues promptly and courteously.
• Maintained reception operations, documentation accuracy, and adherence to company service standards.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Call Center & Reception Agent

ديسمبر 2008 - يناير 2010

diet care

محافظة العاصمة، الكويت

ديسمبر 2008 - يناير 2010

• Delivered frontline customer support through high-volume calls and in-person reception, ensuring accurate
information handling and professional brand representation.
• Processed inquiries, service requests, and complaints while maintaining detailed records within internal tracking
systems.
• Scheduled appointments, managed call routing, and supported daily administrative workflows to improve response
efficiency.
• Applied active listening and communication techniques to resolve basic customer issues promptly and courteously.
• Maintained reception operations, documentation accuracy, and adherence to company service standards.

مجال الشركة:
إنتاج الأغذية والمشروبات

Data entry

يناير 2005 - ديسمبر 2007

Sasco Contracting Co

الكويت، الكويت

يناير 2005 - ديسمبر 2007

• Sasco Contracting Co. as Data entry / receptionist (Determining dates for clients), (2005 - 2007)
• Four Months at Anwar Al Qatami Co, (Al Nebras)



• Typing English / Arabic.
• Answering telephones and transferring Customers calls to the right departments.
• Arranging Appointments and Filling.
• Handling the customer Service on Telephones.

مجال الشركة:
تخزين البيانات
الدور الوظيفي:
إدارية

Data Entry / Receptionist

يناير 2005 - يناير 2007

Sasco Contracting Co.,

الكويت، الكويت

يناير 2005 - يناير 2007

• Recorded and validated client and operational data while compiling structured reports to support management
decision-making and audit readiness.
• Facilitated cross-functional communication and front-desk operations by coordinating administrative activities,
document flow, and internal service requests.

مجال الشركة:
تخزين البيانات
الدور الوظيفي:
إدارية

التعليم

Pitman Training Institute

يوليو 2011

يوليو 2011

الثانوية العامة أو ما يعادلها، cerifecate

الكويت

Info Center Institute

يوليو 2011

يوليو 2011

الثانوية العامة أو ما يعادلها، certifecate

الكويت

Business administration - Supervisor skills

سبتمبر 2008

سبتمبر 2008

الثانوية العامة أو ما يعادلها، Supervisor skills

الكويت

Supervisor skills at pitman training
عرض المرفق

Farhan Al Khalid School

يناير 2008

يناير 2008

بكالوريوس، hight school

الكويت

Farhan Al Khalid School

يناير 2008

يناير 2008

بكالوريوس، hight school

الكويت

Info Center

سبتمبر 2007

سبتمبر 2007

دبلوم، Customer service

الكويت

• All Modules required for ICDL Certification from July 30 to September 24, 2007 at Info Center institute. • Customer service Training: Managing Customer Service Course - Info center. • Customized English Track Course. • Speaking using Let's Talk Course.

Al Khalid School

يناير 2007

يناير 2007

الثانوية العامة أو ما يعادلها، Standardization And Certification

الكويت

• High School: 2007 - Farhan-Al Khalid School - Kuwait

Skills

Management
Expert
Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Training
Expert
Training
Expert
Acting
Expert
Acting
Expert
Punctuality
Expert
Punctuality
Expert
word,excel
Expert
word,excel
Expert
ANSWERING
Expert
ANSWERING
Expert
CLIENTS
Expert
CLIENTS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
ETIQUETTE
Expert
ETIQUETTE
Expert
PUNCTUAL
Expert
PUNCTUAL
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
TELEPHONE
Expert
TELEPHONE
Expert
TELEPHONES
Expert
TELEPHONES
Expert
TYPING
Expert
TYPING
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Public Relations
Expert
Public Relations
Expert
Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Leadership
Expert
Team Leadership
Expert
Training
Expert
Training
Expert
Acting
Expert
Acting
Expert
Punctuality
Expert
Punctuality
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GIT BRANCH
Intermediate
GIT BRANCH
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Spoken English & Communication Skills (Let's Talk Program)
Business English Communication (Customized Track)
Professional Receptionist & Telephone Skills
Customer Care Excellence
Customer Service Management
Supervisor Skills Training
ICDL Certification
employee of the year
Jan 2012

الهوايات

  • fishing , foot ball , music , movies , swimming