Ali Shhamat

• Setting a vision for how technology will be used in the company.
• Ensuring that the technological resources meet the company's short and long-term needs.
• Outline the goals for research and development.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Acting as a mentor to team members.
• Analyze the received RFPs to understand our client IT requirements and putting the required prices lists and time plan to execute the projects IT requirements.
• Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market.
• Managing technology budgets including OPEX and CAPEX for each project and time frames.
• Staying on top of technology trends and developments.
• Ensuring all technology practices adhere to regulatory standards.
• Ensuring that all universal standards are applied and tested to maintain the business working as expected all the time including (Network security, network availability, and Data Center availability).
• Ensuring that all Business continuity standers are applied including (Network Continuity, Power Continuity and Data Centers continuity) to achieve the highest level of availability even during the disasters.
• Accountable and takes initiative.

•Engage with business heads to assist the various departments with achieving their goals through innovative technology applied.
• Develop IT strategies based on the business requirements.
• Planning for achieving the strategies objectives, manage the execution and evaluation of results.
• Architect the IT infrastructure and lead the changes implementation.
• Implement and execute proactive maintenance and monitoring to provide a stable and reliable IT platform to the business.
• Project management: develop scope, determine schedules, manage expenses and coordinate resources needed for successful completion.
• Draw up the IT budget in consultation with all business divisions and manage implementation.
• Identification of all IT policies required for the business and development.
• Ensure compliance with all forms of IT licensing agreements .
• Evaluate business risk status and ensure suitable mitigation strategies are in place and functional - this includes Disaster Recovery and Business Continuity planning and implementation.
• Provide incident support within SLA to the users of all systems.
• Ensure security of the entire IT system and integrity of all company data.
• Management of the external vendors and suppliers.
• Professional development of IT staff.
• Maintain sufficient level of technical expertise to troubleshoot IT issues and effectively manage IT staff and external experts.
• Keep up to date with trends and new technologies on both line of business and general IT requirements.

• Delegate duties and tasks within the IT department.
• Review completed tasks to ascertain compliance with standards.
• Monitor all team members and provide necessary advice and guidance.
• Perform periodic risk assessments and initiate risk control strategies.
• Coach all team members and motivate them to produce desired results.
• Organize regular seminars and trainings to teach team members new techniques and methods.
• Keep up with trends in the constantly evolving information technology industry.
• Perform regular IT audit to discover areas of weaknesses and fortify them.
• Work alongside other departments to achieve company goals and visions.
• Write and forward regular reports to the management.
• Provide solution to any complex IT related challenges in the organization.
• Perform regular appraisal of team member’s performance and devise strategies to help with improvement.
• Carry out in-depth research to reveal new and better methods of handling functions within the department.
• Ensure that the company’s data and information are protected from unauthorized access.
• Supervise repair and maintenance of all IT gadgets.

• Design, develop, install, and maintain operating systems, utilities, and applications software on computing systems.
• Resolve system and network issues without impacting the user’s data and systems.
• Design, configure, implement, and maintain system security strategies, policies, and procedures.
• Act as a technical expert or leader for local computer systems administration.
• Collaborating with other members of IT, to ensure that our services meet operations requirements for both internal and external clients, and ensuring that standards for consistent documentation are met.
• Participating in 24x7 on-call support.
• Document and follow processes and procedures for the Windows infrastructure and systems.
• Collaborating with the team on future direction and opportunities for new technology.
• Provides input into IT strategy and annual IT budget.

• Administrates Windows servers OS Domains, ISA, DNS, WSUS, MS Exchange, and DHCP services.
• Configuring and Maintaining Cisco Routers, Switches and FW.
• Administrates & supports Microsoft office tools.
• Installs, configures & maintains personnel computers including all needed setup to operate & connect to the LAN.
• Administrates & maintains SQL server databases.
• Administrates the backup policy & media.
• Handles end users trouble requests efficiently.
• Demonstrates a blend of technical skills and responsibility.
• Handles system performance tuning.
• Troubleshoots any reported problems.
• Adds, removes, or updates user account information, resetting passwords, etc.
• Leases with external support company.
• Keeps inventory of hardware and maintenance records.
• Ensures all software is properly licensed.
• Oversees computer security and anti-virus updates etc.
• Provides input into IT acceptable use policy development.
• Keeps abreast of IT technology, maintain library of information.

• Administrates Windows servers OS Domains, ISA, DNS, WSUS, MS Exchange, and DHCP services
• Configuring and Maintaining Cisco Routers, Switches and FW.
• Administrates & supports Microsoft office tools.
• Installs, configures & maintains personnel computers including all needed setup to operate & connect to the LAN.
• Administrates & maintains SQL server databases
• Administrates the backup policy & media.
• Handles end users trouble requests efficiently
• Demonstrates a blend of technical skills and responsibility
• Handles system performance tuning
• Troubleshoots any reported problems
• Adds, removes, or updates user account information, resetting passwords, etc.
• Leases with external support company
• Keeps inventory of hardware and maintenance records
• Ensures all software is properly licensed
• Oversees computer security and anti-virus updates etc.
• Provides input into IT acceptable use policy development
• Keeps abreast of IT technology, maintain library of information

•Put plans to sale our open source based CRM applications and enhance them based on the market requirements.
• Contact our clients to check the performance of the CRM applications and reports all issues to the concern teams.
• Customize the CRM applications based on the clients’ requests by adding, removing and editing the system features.
• Put projects time line plans and share all details with the clients.
• Contact our developers and moving the customer needs for them.
• Supervise and Implementing the Application on client’s devices and testing the applications with the clients.
• Prepare the required quotations; send them to clients and Follow up with them about the pending orders.