IBM Pre-sales Specialist
Logicom KSA
Total years of experience :9 years, 3 Months
• Fostering relationships with potential or existing Business Partners and Clients.
• Creating and implementing sales growth strategies designed to increase profitability for channel.
• Engagement at various levels of the client organization to assess and identify solutions.
• Collaboration to define, design and detail the technical aspects and feasibility of proposed solutions.
• Demonstration of solutions to clients.
• Configure and document IBM Spectrum software, hardware and service solutions to meet client and sales objectives.
• Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
• Technical writeup/ Proposals.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources and abilities.
• Recommend the right data protection solution and strategy for a client or prospect by having knowledge of solutions in the market place and the clients/prospects needs.
• Writing responses to client RFPs.
• Enabling Business Partner Portals.
• Onboarding new Business Partners.
Day-to-day administration tasks on the Windows Server and Email Server, adding, changing and deleting users, resetting passwords, maintain user groups and privileges, sharing printers, network share folders and maintaining print queues, antivirus, malware, starting and stopping servers and server’s processes.
Provide troubleshooting and configuration support for client desktop and networking environment.
LAN and WAN connectivity network devices & Troubleshooting ping, tracert, telnet and Investigating, diagnosing and resolve all network problems.
Remote administration of machines, Routers, Switches work stations and Storage Device for services.
Configuration email connectivity and Manage Engine Application incident, problem logs (SLA).
Data Backup Planning and Implementation of different backup plan for disaster recovery for servers and workstations.
Deployment Creating and Managing Group Policy Objects.
Working in NOC & SOC Monitoring, Managing, troubleshooting and fixing the network issues.
Management, Troubleshooting & Installation of IBM Blade Server H and installation of operating systems in network storage. Creation of Logical volumes, Arrays, LUN, RAID Levels in network storage.
Backup of all servers physical to virtual via VMware on ESXI server.
Installation and complete configuration of active directory Tree, child, Forest, Additional Domain Controller, DHCP, DNS, DFS & GPO.
All Sectors are configured with IBM and Cisco devices to monitoring the border area site
Monitoring all the network using 02 applications Tivoli & WhatsApp gold.
Cisco core switches 6500E and core switch 4500E series cisco 3750 switches cisco ONS 15310
IBM blade servers and cisco routers 2900, 3825, 2821 cisco, ASA Firewalls maintenance and operation.
Responding Control room complains and or any major incidents, such as applications, equipment or system failure.
Running network security checks on all systems.
Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
Manage daily operations of the IT department.
Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
Assist with the installation of new hardware, software, and help train employees on its use.
Manage and oversee departmental quotas.
Offer suggestions for possible upgrades and changes within the IT department.
• Troubleshooting and maintenance Active directory, DNS and DHCP.
• Implementing, Managing and Monitoring Network Devices.
• Network and Wi-Fi Management. Server management.
• Data requisition.
• Dealing with an integrated Wi-Fi project and disaster recovery considerations.
• Assessed system problems with the network, software or hardware components by running diagnostics, trying solutions and upgrading devices when necessary.
• Surveyed network usage and logged various points of access to focus on improving system performance and limiting downtime.
• Monitored the company-wide email system and made adjustments to allow for rapid business expansion and tripled user numbers
Review customer orders and plan and coordinate delivery activities.
Build positive and productive working relationships with customers.
Analyses and troubleshoot delivery issues in a timely fashion.
Manage a delivery team to ensure timely and accurate customer deliveries.
Provide direction and guidance to the delivery team as needed.
Ensure that team maintains high level of competence and operational excellence.
My final year project was Smart Home based on IoT.