Retail Department Manager
Carrefour - Morocco
مجموع سنوات الخبرة :12 years, 7 أشهر
Define the conditions for the application of the commercial policy
- Determine the objectives for each department, and monitor their achievement
-Ensure the monitoring of a quality assortment in accordance with hygiene standards and compliance with current regulations
- Guarantee the implementation of hygiene and safety rules and ensure their compliance
- Organize and assign teams to workstations according to the sales plan defined for the day
- Animate and supervise the department heads and employees in the daily management of their departments
- Ensure the achievement of the objectives set by the management, for each department in terms of turnover, margin, consumables payroll, markdown
- Ensure the organization of the work of the Department Heads and the planning of operational tasks for all PGC product staff
- Ensure compliance with label' vie's quality charter and presentation and merchandising standards
- Ensure the implementation of work procedures and team management
• Prospection and Commercialisation of Cosmetics , skincare Products for Spa, Retail and wholsalers
* Digital Marketing (Seeling products and Services on B to B and B to C through E-commerce ( social media sales & Advertising).
• Development and achievement of sales through the direct sales channel.
• Sale's Points and Warehouse Management
• Customer Service Management
• Team Management (Recruiting- Training- Coaching- Leadership)
• Identification of business plans for all current and opportunity tender business.
• Delivering Service Management
• Support employees through individual Development plans
Contacting potential clients to establish rapport and arrange meetings.(Al jaber Construction, Angélique Construction,
Planning and overseeing new marketing initiatives.
Researching organizations and individuals to find new opportunities.
Increasing the value of current customers while attracting new ones.
Finding and developing new markets and improving sales.
Attending conferences, meetings, and industry events.
Developing quotes and proposals for clients.
Developing goals for the development team and business growth and ensuring they are met.
Training personnel and helping team members develop their skills (both offices) Kaboul and Dubai
• Identifying Business plan for the branch.
• Co-ordinating sales, distribution, warehousing, and staff costs.
• Managing the daily activities of the branch.
• Inspiring, Motivating and Leading employees
• Providing excellent service to customers
• Communicating clear business messages to staff.
• Recruiting, Training and coaching the Staff.
• Stock Management &Sales points Management
• Drive team engagement and actions through internal survey results and insights
• Prospection Develop trust relationships with a portfolio of major clients
• Identify of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Provide performance and development metric’s for Employee
• Recruit, train, Supervise, Coaching
• Lead Employee through leadership principles
• Identify Business Plan
• Prospect and Commercialise Telecom Products and Services (B2B)
• Develop trust relationships with a portfolio of major clients
• Identify key Customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust