Sr. Security & Compliance Technical Specialist
Microsoft
مجموع سنوات الخبرة :11 years, 7 أشهر
Delivery of Pre-sales support across the Trend product lines
Designing solution and high level architecture
Assistance with filling out RFXs.
Providing consultative product and solution expertise
Delivery of TOIs and trainings as required
Assistance with Proof of Concepts (POC) as required.
Installing and configuring Trend Micro solutions.
Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions.
Working with company support personnel to ensure ongoing quality support
Collaborating with the product application development team to identify and realize technical improvements to the product.
Contribution to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.
Managing and supervising Associate Systems Engineers.
Technical Account Manager:
§ Serve as first contact for technical support issues of Platinum Plus accounts.
§ Lead escalation response.
§ Drive elimination of any customer or internal bottlenecks impeding problem
resolution.
§ Develop ongoing relationship with customer and become their advocate.
§ Provide proactive guidance and encourage adoption and assist in deployment
of new product releases.
§ Manage the status and internal and customer communications of service
requests, product requests, defects, customer project plans, etc.
§ Collaborate with support management to orchestrate support response
beyond the DSEs direct capability.
§ Conduct regular reviews (at least quarterly) of service delivery quality,
industry threat assessments and solicit feedback on service delivery and
product capabilities and quality.
§ Manage the logistical aspects of any events, on-sites, or remotely attended
customer facing events in order to fulfill Platinum Plus agreement
obligations.
§ Travel to customer sites to expedite problem resolution, provide FireEye
visibility, and facilitate communication & project management initiatives.
§ Work with the field to develop sales activities.
§ Interface with FireEye’s Product Managers on behalf of assigned accounts.
Handling Security Operation Center (SOC) daily tasks that include:
Security Monitoring and Cyber Security Operations
Incident Response and Handling
Security Analysis
Vulnerability Assessment
Threat Intelligence
Project Management and POCs
Creating/reviewing policies, processes, standards, and procedure related to SOC operations
Infrastructure Compromise Assessment
Audit related functions
Compliance
Lead fixed telecom network security projects in their design phase.
Lead mobile network security projects in their design phase.
Meet the design deadlines and timeframe.
Provide telecom security consultations to other departments
Coordinate support provided to/by other departments.
Upgrade of Session Border Controller (SBC) of fixed telecom network
Upgrading Firewall interfaces of mobile network (40GB to 100GB)
Audit and Redesign of DHCP solution supporting 300K DSL customers
Interface with major customers to meet their security needs
Managed the security components of IMS project
Handle all communications with vendors at a PM level.
Leading all efforts to establish a complete Security Program for the organization including:
IT Governance/Creation & review of policies and procedures
Physical security controls
Upgrade to Next Generation Firewalls
Firewall Administration
Windows Systems Security/Hardening
Endpoint Ant-virus solution Administration
Administration of TPAM solution
Installation and Administration of Vulnerability Scanner
Vulnerabilities discovery and remediation
Compliance with regulations
IT Security Project Management (Planning, RFPs Preparation, Implementation, and Operation)
Relocated and redesigned computer labs and IT infrastructure in 4 schools.
Mentored Algebra to college students for a full semester.
Master Degree in Computer, Information, and Network Security with concentration in Information Systems Security from DePaul University, Chicago. (GPA 2.71)
Bachelor Degree in Computer and Information Technology from Indiana University- Purdue University Indianapolis (IUPUI) Concentration: Computer Networks