Customer relationship management Specialist
Abu Khader Automotive
Total years of experience :11 years, 6 Months
customer satisfaction and resolve all customers concerns & issues.
•Follow up on all unsatisfied customers and resolve their concerns.
•Follow up with referral customers who show interest to buy our products.
•Provide the marketing department with all needed data and reports to support the local campaigns.
•Establish and maintain a strong rapport with customers from all segments
•Handle Customer appreciation events.
•Issue all the reports related to sales, service on monthly, weekly basis.
•Follow up all internal and external online requests and complains, requirement & cases.
•Take part in the internal retail standard audit (prior to external Dealership Audit)
•Support sales department with needed reports to evaluate sales consultants’ performance.
•Assist in the development of the Company’s corporate image focusing on high standards of customer satisfaction.
•Measure the customer satisfaction index for the sales and after sales departments on a monthly basis and provide the sales and after sales managers with a corresponding monthly score for the department's overall performance and the individual sales consultants and service advisors performance.
in Reservation Department at Tikram Airport services "تكرم" Queen Alia International Airport
Duties:
•Take Phone Calls.
•Negotiate Rates.
•Handle Reservations.
•Upsell Services.
•Schedule and dispatch workers, work crews, equipment, or service vehicles t appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
•Arrange for necessary repairs in order to restore service and schedules.
•Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
•Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
•Solve Problems
•Prepare daily work and run schedules.
•Receive or prepare work order.
at International Cards Company (Master Card)
Duties:
•Updating records of clients
•Tracking down debtors.
•Contacting clients via telephone or letter.
•Listening carefully to the situations and issues related to customers.
•Negotiating payment plans.
TRAININGS
-Training course entitled “How to be a leader”, sponsored by INJAZ.
-Training in E-starta (Cisco TAC) company in Service Request Assistant (SRA team) (one month).
courses: General secondary certificate of Jordan (scientific stream) Elite school, Amman,