Telesurveyor
Dubai Statistics Center
مجموع سنوات الخبرة :1 years, 6 أشهر
o Contact individuals to be interviewed at home, place of business, or field location by telephone
o Explain survey objectives and procedures to interviewees
o Compile, record and code results and data from interview or survey, using computer or specified form
o Prepare reports to provide answers in response to specific problems
o Meet with supervisor daily to submit completed assignments and discuss progress
2011-2012): A) Receptionist\Customer Service: • Representing the company in a positive light.
• Responding to a range of customer enquiries and determining the appropriate response, or where necessary the appropriate person to direct them to.
• Maintaining job register along with phone /fax log book.
• Approval and signature for correspondence and relevant documentation.
• Provide a range of administrative support functions to ensure educational programs are delivered in a timely and professional manner. This includes the provision of data entry, word processing, office and resource administra tion, reporting and correspondence.
• Maintaining current knowledge of courses, products and services, the changing business unit policies, procedures, systems and protocols.
• Ensure the integrity of student information through the accurate and timely processing of data.
• Participate as a team member in supporting the customer service functions across the Institute, as required, to ensure that the objectives of the Department and Institute's Strategic Plan are achieved.
• Use computerised corporate systems to undertake a variety of functions as required.
• Approval and signature for correspondence and relevant documentation
• Obtaining and evaluating all relevant information related to the student.
• Ensuring customer satisfaction.
And after six months, I have been promoted as Laboratory Admin and below were the responsibilities -
B) Laboratory Admin: • Explaining the usage of English programs installed or online on computer to different level of students.
• Monitoring student's performance and assisting them in their doubts and inquiries.
• Updating the file records of student's exam results.
• Ensuring the efficiency of technical systems.
• Managing change and identifying opportunities for performance efficiencies in laboratory servicing.
• Reliable, trustworthy and can do any work with honesty and responsibility.
I have good skills in which I have been appreciated by the customers The skills are below: Skills: Communication skill • Good communicative skills in finding methods of working with customers to achieve the most robust viable and practical solutions. Interpersonal Skills and Teamwork • Work effectively with other employees/departments • Develop positive working relationships • Help improve work process • Help to accomplish specific tasks Networking • Possessing developed ideas based on establishing a networking culture amongst colleagues to ensure maximum internal referrals. Other • Goal-oriented, achieving results with good organizational skills. • Handling works with cautious and patience. • Time management skill and have a calming presence. • Creative problem-solver with resourcefulness, determination, and focus. • Attentive listener, patient and diplomatic. • Staying positive even on pressure. • Proactive and anticipating customers problem . • Sincerely enjoy working with people, in person and over the phone.