IT Manager
Foodfund International
مجموع سنوات الخبرة :14 years, 3 أشهر
Role:
● Work closely with organizational leadership to define IT Strategy and plan an IT Roadmap.
● Served as senior executive advisor and decision support to Chief Financial Officer (CFO) on all Information technology.
● Responsible for IT Project Management using waterfall and agile project management methodology (ERP Systems).
● Responsible IT & information Security Policies, standardizing procedures and ensuring all policies and procedures are adhered to.
● Modernization of IT & Communication infrastructure to ensure information confidentiality, integrity and availability.
● Responsible for management of IT network and cloud base data center.
● Responsible for Email, Sharepoint, one drive and file services hosted on cloud (MS Office 365).
Highlights:
● Built and managed Data Warehouse in the cloud by aggregating information from different business functions to deliver real time
reporting (Power Bi).
● initiated Implementation of ERP (Oracle NetSuite) across FFI Group (20 legal Entities).
● Reduce overall IT expenditure which resulted in significant annual savings.
● Migrated Email Services from rackspace to Microsoft Office 365.
● Work closely with organizational leadership to define IT Strategy and plan 2 years IT Roadmap.
● Served as senior executive advisor and decision support to Chief Operating Officer (COO) on all IT and e-commerce initiatives.
● Responsible for IT Project Management using waterfall and agile project management methodology
● Responsible for delivery of the project in accordance with decided budget, time, quality and scope.
● Responsible IT & Security Policies, standardizing procedures and ensuring all policies and procedures are adhered.
● Recruiting, leading and periodically evaluating IT team performance.
● Integrating different applications by building and using application programming interfaces (APIs).
● Responsible for ERP, HRMS & POS Implementation and support.
● Built and oversaw IT & Communication infrastructure to ensure information confidentiality, integrity and availability.
● Responsible for management of IT network and cloud base data center.
● Responsible for Email, Sharepoint, one drive and file services hosted on cloud (MS Office 365).
● Responsible for management and availability of the company's websites, web & mobile applications.
● Preparation of annual IT operating and capital budgets for the organization including telecommunications costs.
● Responsible for sourcing new technologies and forming strategic partnerships with IT suppliers.
● Liaison with Etisalat, UAENIC and DU for all matters relating to the company.
● Coordinate staff training sessions to ensure consistency with cyber security standards.
● Established asset management practices to track IT assets from purchase to disposal.
Achievements:
● Built and managed Data Warehouse in the cloud by aggregating information from different business functions to deliver real time
reporting (Power Bi & Google Data Studio) and automating marketing operations (SMS integration).
● Implemented ERP (SAP B1), HRMS system (Magnar) to streamline purchasing, inventory, production, HR and finance.
● Lead development of Mobile Applications (IOS & ANDROID) with ability to sell online.
● Lead development of an ecommerce website with online payment capability to allow customers to buy products online.
● Implementation of cloud base outsourced call Center and IP telephones.
● Implementation of cloud based POS system and integration with Food aggregators.
● Reduce overall IT expenditure by 25% and increase efficiency by 15% which resulted in significant annual savings.
● Migration from Google Workspace to MS Office 365 without any downtime.
• Analyze IT Infrastructure and defined a plans for improvement of IT infrastructure, data centers and Network Security.
• Standardizing IT procedures and ensuring IT Policies and procedures are adhered.
• Responsible for implementation & project management of cloud based ERP System (Oracle NetSuite).
• Responsible for implementation of custom made HRMS system.
• Responsible for IT projects Management using waterfall and agile project management practices.
• Responsible for delivery of the project in accordance with decided budget, time and quality.
• Responsible for handling day to day support for SAP Business one & Oracle NetSuite.
• Responsible for management entire IT Infrastructure and data centers management with physical and virtual servers.
• Leading IT Support team and oversees IT Service Requests and Incidents.
• Reduce overall IT Expenditure by optimizing IT Systems and reduce Telecom cost by 40%, resulting in significant annual savings.
• Migration to email Servers to Microsoft Office 365 & Managing Microsoft Office 365.
• Established asset management practices to track IT assets from purchase to disposal and improved resource optimization.
• Recommend and approves the purchasing of all software and hardware and other IT supplies.
• Managing Development and administration of company websites (07 websites).
• Responsible for designing of Disaster recovery (DR) infrastructure and hosting it on cloud.
• Recommend on the technical specification relating to the development or procurement of information technology systems.
• Work with external IT vendors on solution design, issue resolution, AMC and delivery of professional service.
• Defined a 2-year strategic plan for improvement of IT infrastructure, data centers and Network Security.
• Standardizing IT procedures and ensuring IT Policies and procedures are adhered.
• Managing IT infrastructure and software development projects using waterfall and agile project management practices.
• Responsible for management entire IT Infrastructure and ITSM.
• Leading IT Support team and oversees IT Service Requests and Incidents.
• Responsible for data centers management with physical and virtual servers.
• Managing on premise Exchange Servers and Email Gateway.
• Managing 130 TB of data on multiple SAN / DAS Storage Devices.
• Responsible for designing and implementation of Backup and Disaster recovery (DR) infrastructure.
• Manage Cloud hosting of Website and Mobile App servers.
• Recommend on the technical specification relating to the development or procurement of information technology systems.
• Established asset management practices to track IT assets from purchase to disposal and improved resource optimization.
• Work with external IT vendors on solution design, issue resolution, AMC and delivery of professional service.
• Drove an impressive improvement across the business as a result of IT and ERP implementations (Sage ERP X3, Sage CRM and Sage X3 people HRMS). Equipped Alserkal with Group wise (15 companies) ERP solutions that ease business processes, reduce invoicing cycle by 50%, improved inventory transactions, streamline waste management collection process and improved efficiency of manufacturing cycle.
• Managing day to day IT operations for the entire group of companies.
• Creating IT Policies, standardizing IT procedures and ensuring IT Policies and procedures are adhered.
• Plans and delivers the annual expense and capital expenditure budget (1 Million+) for the IT Department.
• Overseeing group IT Infrastructure, Software Infrastructure and managing Information security.
• Leading IT Support team and periodically evaluating performance (KPI & KRA).
• Managing IT staff by recruiting, training and coaching employees, communicating job expectations and evaluating their performance.
• Managing IT infrastructure and software development projects using waterfall and agile project management methodology.
• Responsible for IT Project Management and delivery of the project in accordance with decided budget, time, quality and scope.
• Implemented a complete ITIL service delivery life cycle with clear defined IT service level agreements (SLA).
• Recommend and approves the purchasing of all software and hardware and other IT supplies.
• Oversees the maintenance of all IT assets across the Group of companies.
• Built and administer complete data centers with physical and virtual servers (VMware Vshpere 6.0).
• Manage WAN, LAN, WIFI Network and telephonic infrastructure across the group of companies.
• Migration to email to Microsoft Office 365 & Managing Microsoft Office 365.
• Facilitate Training by vendors and provided training on IT, ERP, CRM and HRMS Systems (Train the Trainer).
• Created a web portal for Fujairah municipality kitchen awareness program.
• Created a web portal & Mobile app for waste management clients.
• Administration of MS SQL server 2012 and writing SQL codes.
• Deployed 7 complete websites for the group of companies.
• Implementation of companywide IPSEC Site to site VPN connection to connect 7 branch offices across GCC.
• Created and implemented business continuity and disaster recovery plan (DR).
• Design backup infrastructure for daily, monthly, quarterly and yearly backups (Acronis Backup 11.5).
• Implementation of Call Center, and IP telephones Infrastructure.
• Recommend and approves the purchasing of all software and hardware and other IT supplies.
• Managing all IT Vendors and management of SLAs.
• Analyzing existing business processes and recommending improvement to senior stakeholders.
• Liaison with Etisalat, UAENIC and DU for all matters relating to the Group of companies.
• Responsible of IT Project Management and ensure project scope, deliverables and milestones meets budget, timeline and quality.
• Plan, schedule and execute all stages of enterprise software, hardware and system implementations.
• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Implementation and management of CAFM system (INFOR EAM & OSTARA) for facilities management division to improve efficiency and reduce cost of service.
• Implementation and management of Property and Rent Management ERP solution (Syros ERP) for Real Estate division to improve efficiency, centralizing real estate contracting and reduce time of service.
• Developed training materials and training users for ERP and CAFM Systems.
• Administration of Oracle and MS SQL server and writing SQL commands to create reports, inboxes and Dashboard KPIs.
• Managing and Maintaining Physical, Virtual, Wireless and telephonic infrastructure across the group of companies.
• Oversees the maintenance of all IT assets.
• Facilitated server builds and network configurations, including migration to a virtual environment (Vmware).
• Built and administer complete data centers with physical and virtual servers (VMware Vshpere and Hyper V).
• Administering servers ranging from Windows Servers 2003, 2008 and 2012 with services of Active Directory Domain Services (AD), DNS, DHCP, RRAS, VPN, WDS Roles, Certificate Services, Fileserver and Hyper-V.
• Administering Storage devices HP Fibre Optic SAN, Buffalo NAS, Dlink NAS devices and HP tape library.
• Implementation of companywide IPSEC Site to site VPN connectivity to connect 5 site offices across UAE.
• Performing daily, monthly, quarterly and yearly backups of servers and computers using Symantec Backup Exec 2012 / 12.5 and validating backup periodically.
• Maintaining documentation of all the installation and support activities carried out.
• Managing virus / spyware attacks with Norton Endpoint Protection / Bitdefender Endpoint security.
• Liaison with Etisalat, UAENIC and DU for all matters relating to the Group of companies.
• Designing, Implementing and maintaining the company’s Website (rdk.ae) and Liaison with website developer.
• Recommending purchase of all software and hardware and other IT supplies.
• Designing, Implementing and Maintaining Company’s Website (www.pioneereng.ae).
• Installing and administering Microsoft Windows Servers 2008 and Workstations.
• Installation, administration and troubleshooting of NAS servers and ISCSI NAS.
• Install new/repair existing user's desktop and configure hardware, peripherals, services, settings, directories, storage, etc.
• Installed and administering Megabell PBX.
• Identifying, troubleshooting and resolving hardware, software and Network related problems.
• Installing and troubleshoots network cabling infrastructure, LAN and internet connection.
• Installation, administration and troubleshooting Network and local printers.
• Provide support for software such as Microsoft office, Adobe Acrobat, Autocad and other Engineering software.
• Installing and updating of hardware drivers for all the devices in the company.
• Responsible for Backup of Server and workstation data and Restoring.
• Install and Configure Outlook and Resolve Outlook related Issues.
• Installing and administrating Enterprise Network Antivirus(Norton Endpoint Protection) and Identifying and removing computer viruses
• Creating and maintaining documentation of all the installation and support activities carried out.
• Get quote from different IT vendors to purchase new hardware and software at best price.
• Works with procurement department and different IT vendors to purchase new hardware and software at best price.
• Analyze the current network/system infrastructure and provide suggestions for upgrades and/or improvements to ensure performance and availability of the network infrastructure are maintained to the highest standards in order to maximize productivity.
Master in Business Administration IT Management
Bachelor in Science - (Computer Science)