Senior System Administrator
TTCO
مجموع سنوات الخبرة :20 years, 11 أشهر
Facilitate, coordinate and support TTCO staff with all day-to-day routine IT related functions. Maintain Servers, Backups, Firewall, and Email Security & manage IT projects.
Manage an escalation process for handling urgent and critical issues as per SLA.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage in accordance with standards and project / operational requirements.
Managing NEC Power Flex Server.
Managing Dell Sonic Firewall & Email Security.
Managing Windows Server 2012, Exchange 2103, Managing Windows Server Update Services (WSUS).
Managing domain controllers, Managing & Implementing GPO’s.
Designing disaster recovery plane.
Implementing and Managing Symantec Protection Suite Server.
Managing VPN Connection, Managing Point to Point Network.
Managing AVAYA IP Office Manager.
Implementing and Managing Helpdesk System - Service Desk plus.
Write the Helpdesk Policy & Procedures.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. Perform Manages daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created.
Managing Symantec Backup Exec 2014.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Maintain data center environmental and monitoring equipment.
MAIN PURPOSE
Facilitate, coordinate and support SAMCO staff with day-to-day routine IT related functions. Maintain all office and factory automation equipment. Interface between IT and the business unit for development as business needs.
RESPONSIBILITES:
IT Project Development and application enhancements process as business needed.
Corresponding with Oracle Programmers for new enhancements and developments.
Monitors and tunes systems to achieve optimum performance levels.
Installs and manage, configures, and maintains apps servers and workstations, ensuring proper integration with other locations computer systems.
Manages multiple linked databases to include security, data safety and integrity, disaster recovery, and development of bulk data import/export procedures.
Manages daily \ monthly automated (Citrix Servers/Exchange Server/AD Server) Image Backup process.
Designs and implements complex local and wide area network systems, supporting enterprise-wide applications or large scale computing applications involving more then three thousand users.
Manages a large site or network.
Establishes or recommends policies and procedures for system use and services.
Managing and Implement IT Audit Policies and procedures.
Develops and implements various IT trainings, and instruction for users on the use of operating systems, networking, applications, and databases.
Performs software installations and upgrades to operating systems and layered software applications.
Manages and implements system security procedures, to include firewalls, host and client access, file permissions, and user accounts.
Answering technical queries and dealing with often frustrated users.
Managing helpdesk support team.
Manage all activities related to IT\Admin
Implement and maintain ISO standards
Manage and Implement SAMCO Production System
Managing IP CCTV System.
SELF ACHIEVMENT:
1- Developed & successfully launched ISO 9001-2008 Web Based Program.
Trisfc Securities Responsible to manage FOMGuard (Fiber Optic Cable system and its Hardware).
Trisfc Securities Responsible to installation FOMGuard software at client side.
Trisfc Securities Responsible to coordinate with clients and resolve their issues regarding software and hardware.
Providing support to Al-Sahfa Technologies clients and resolved there WIFI-WIMAX issues.
Responsible to assemble Microtik Routers for Al-Sahfa Technologies customer up on request.
Responsible to provide technical support to Al-Sahfa Technologies on phone or at customer’s side.
RESPONSIBILITES:
Responsible for preparation of all related MIS and service deliverables for senior management
Updating M.I.S and M.O.P.R. (Monthly Output Productivity Report).
Ensure to have the backups of all Software playing role in card Production.
Working on DataCard280Plus, DataCard504, and CIM860, CIM 991G, CIM 2000 Machines as Operator for embossing Union Bank VISA Electron, Union Bank VISA Card, AMEX Charge Card, AMEX Credit Card, Affiliates Cards (MCB, HBL & ABL) & Merchant Plates.
Scanning and Printing Pictures for a Photo Cards
Filling & maintaining all Records
Responsible for departmental audit reporting
Countrywide courier management
Responsible for preparation and defect reduction for the unit to improve turnaround time thus impacting customer satisfaction and cost saving.
Manage the Centralized Embossing Unit and its sub unit.
Centralized Return Card Units
Manage the performances of my subordinates and make sure that all the rules, policies, terms and conditions in respect to Embossing Unit, are Complied by.
Quality control of production
Documenting Embossing unit Process Manual
Responsible for Departmental Audit Reporting
Responsible for Department Quality Reporting
ACHIEVMENTS:
Successfully launched Staff and Customers (Amex Credit Card, Union Visa Electron, And Union Visa Credit Card) projects.
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