Alibin Nizar

• Managed front office and reception operations, professionally handling 30+ daily walk-in and
telephone enquiries to ensure a positive first impression for the wellness centre.
• Coordinated appointment scheduling and maintained accurate client records, reducing booking
conflicts and improving front-desk efficiency.
• Delivered consistent, high-quality customer service that strengthened client satisfaction and supported
repeat visits and referrals.
• Supported customer communication and basic promotional messaging via phone, WhatsApp, and in
person interactions, reinforcing the centres brand image.
• Maintained organized documentation and daily reports using MS Office (Word and Excel).

• Completed structured hospitality industrial training across front office, guest service, and operations
functions.
• Assisted the front desk team with guest check-in/check-out and enquiry handling, building familiarity
with hospitality service standards.
• Supported inter-departmental coordination to ensure smooth daily guest operations.
• Gained practical exposure to customer service, teamwork, and professional communication in a fast
paced environment.