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MD ALIF HOSSAIN, Customer service representative

MD ALIF HOSSAIN

Customer service representative·Digicon Technologies Ltd.

Saudi Arabia

Master's degree, Master's of Social Science(Social Work)

Work experience

Total years of experience: 6 years, 10 months

Customer service representative

June 2024 - October 2024

Digicon Technologies Ltd.

Dhaka, Bangladesh

June 2024 - October 2024

Provided exceptional customer service by handling inquiries and resolving issues efficiently.
Built strong customer relationships through active listening and empathetic communication.
Utilized a customer relationship management (CRM) system to manage customer interactions.
Contributed to a positive team environment and achieved customer satisfaction targets.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Credit officer

July 2022 - May 2024

Social and Economic Enhancement Programme(SEEP)

Dhaka, Bangladesh

July 2022 - May 2024

Credit Officer adept at evaluating credit applications, structuring loan agreements, and monitoring borrower performance. Possessing strong analytical, communication, and negotiation skills, I have a proven track record of minimizing credit risk and maximizing loan growth. Experienced in Social and Econoic Enhancement Programme(SEEP).

Company industry:
Financial Services
Job role:
Finance and Investment

Quality inspector

January 2021 - December 2021

Fakir Fashion Limited.

Narayanganj, Bangladesh

January 2021 - December 2021

Quality Inspector with almost 1 year of experience ensuring product quality and compliance with industry standards. Skilled in inspection techniques, quality control. Proven ability to identify defects, implement corrective actions, and maintain high-quality standards.

Company industry:
Fashion & Apparel
Job role:
Quality Control

Computer operator

July 2017 - December 2020

Government Sarada Sundari Mohila College, Faridpur, Bangladesh.

Faridpur, Bangladesh

July 2017 - December 2020

Computer Operator with 3.4 years of experience in Government Sarada Sundari Mohila College Faridpur proficient in Microsoft Office Programme. Proven ability to efficiently manage and maintain computer systems, perform data entry, and generate reports. Possessing strong organizational and problem-solving skills, I am committed to delivering accurate and timely results.
Key Responsibilities:
Operated and maintained computer systems and peripherals.
Performed data entry and updated records accurately.
Generated various reports and documents as required.
Provided technical support to users.
Troubleshooted hardware and software issues.
Ensured data security and confidentiality.
Skills:
Proficient in Microsoft Office Suite, Website Browsing, Data Entry and etc.
Strong knowledge of operating system Windows.
Excellent typing speed and accuracy
Strong attention to detail
Ability to work independently and as part of a team
Achievements:
Increased data entry efficiency by 20%.

Company industry:
Higher Education
Job role:
Teaching and Academics

Education

National University of Bangladesh.

December 2021

December 2021

Master's degree, Master's of Social Science(Social Work)

Bangladesh

GPA (point): 2.75 out of 4

GPA (point): 2.75 out of 4

Master's of Social Work post-graduate seeking a position to utilize my knowledge of social work theories and practices. Proven ability to build rapport with diverse populations and provide support services. Eager to contribute to a meaningful cause and make a positive impact on the community.
View attachment

National University of Bangladesh.

November 2020

November 2020

Bachelor's degree, Bachelor of Social Science(Social Work)

Bangladesh

GPA (point): 3.11 out of 4

GPA (point): 3.11 out of 4

Bachelor of Social Work graduate seeking a position to utilize my knowledge of social work theories and practices. Proven ability to build rapport with diverse populations and provide support services. Eager to contribute to a meaningful cause and make a positive impact on the community.

Arpara Degree College, Magura, Bangladesh.

June 2016

June 2016

Higher diploma, Arts and Humanities

Bangladesh

GPA (point): 3.58 out of 5

GPA (point): 3.58 out of 5

Recent high school graduate seeking an entry-level position in a dynamic and supportive environment. Possess strong communication and interpersonal skills, and eager to learn and grow. Well-versed in Microsoft Office, customer service.

Satakhali High School, Magura, Bangladesh.

May 2014

May 2014

High school or equivalent, Arts And Humanities

Bangladesh

GPA (point): 3.63 out of 5

GPA (point): 3.63 out of 5

As a recent high school graduate with a strong academic background in the humanities, I am eager to apply my knowledge and skills in a professional setting. I am a quick learner and possess excellent communication and interpersonal skills. I am highly motivated and eager to contribute to the success of a team.

Skills

Teaching Skills
Expert
Teaching Skills
Expert
Financial Sales
Expert
Financial Sales
Expert
Flexible Working
Expert
Flexible Working
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Support
Expert
Customer Support
Expert
CRM software
Intermediate
CRM software
Intermediate
Internet Browsing
Expert
Internet Browsing
Expert
Customer Support
Intermediate
Customer Support
Intermediate
Microsoft Office Suite
Intermediate
Microsoft Office Suite
Intermediate
Quality Control
Expert
Quality Control
Expert

Languages

Bengali
Native Speaker
English
Intermediate
Arabic
Beginner

Training and Certifications

Training
Computer training
Government youth development training center, Magura, Bangladesh.
Jul 2015

Hobbies

  • Play Cricket
    Through cricket, I developed strong teamwork, communication, and problem-solving skills.