على هباش

As part of a drive towards customer excellence, the role of Technical Integration Specialist will be to provide expert technical support to the deployment, deployment and ongoing maintanence of new technical solutions, including:

⇒ Lead system integration and system user on boarding process to ensure customs, supply chain and manufacturers needs are understood, scoped and delivered so that once live they are able to access the system and the necessary data transfer is complete.
⇒ Provide technical expertise for the De La Rue Certify Application, to include fault resolution, troubleshooting and timely incident response in line with agreed customer deadlines and SLAs
⇒ Assist remote support teams with basic configuration and troubleshooting along with local hands fault diagnosis and resolution.

Blue Ocean's PMP Leadership Forum was launched on July 8, 2017. This forum, the first of its kind in the UAE has been launched to help in the sharing of knowledge and expertise in the field of project management.

As Vice President for the Project Management Leadership Forum, I am in charge of identifying new business opportunities, participate in new business pitches and assist in drafting new business proposals. I maintain an extensive network of nonprofit and foundation connections that are potential allies for new business outreach and issue expertise.

As a leader in my role, I promote a positive environment for staff and address any issues that might create barriers to an optimal work environment for the team. I constantly provide feedback, advice and back up as needed to other members of senior staff to ensure all support is given to effectively run accounts and promote results.

I also develop and conduct trainings, including regular PML Forum trainings such as the Smart Chart as well as niche areas of expertise, such as collaterals or policy maker relations and take a lead role in creating a new piece of PML Forum intellectual property or new PML Forum training at least once per year.

Lead technical project management processes for implementation and integration of Ajman Academy initiative, including system enhancements, third party applications, integration platforms, databases, and servers. Direct IT operations to set priorities between user-experience developments, system maintenance, ongoing operations, and develop strategies for improving business efficiencies. Support team in third party components installation, configuration, data mapping, and integration by training members about software usage to complete all operations. Advise teachers to use the latest technologies for leading classroom activities and supporting students effectively.

• Streamlined entire IT transformation projects procedures, while cooperating with stakeholders to identify and understand requirements
• Formulated yearly IT Department’s strategic plans to provide excellence service and eliminate upcoming problems.
• Facilitated teachers with various apps such as EdTech workshops host for updating and improving their skills.
• Organised and steered training programmes about technology integration aspects for teachers to boost their technical teaching capacity, productivity, and performance; improved student achievement metrics due training.
• Shifted academy’s data to Google Drive for providing easy access to teachers and staff members from anywhere.
• Improved schools learning processes by providing 60 iPads to Zanzibar for charity cause.

Ajman Academy is an IB World School offering the International Baccalaureate Primary Years Programme from Foundation Stage 1through Year 6 and the British National Curriculum from Middle Year 7-9, as well as Advanced Subsidiary level with an international, premium quality, holistic education.

Held responsibility for providing computer analysis and related support of Ajman Academy's Apps to students and teachers for achieving designated goals. Educated staff members about their application assistance need to help them in quickly absorbing organisation's technical cultural and support students in using/performing new Apps/operational duties within the department. Identified and applied solutions to resolve system issues, as well as forecasted unresolved issues to third software party to resolve the problem. Produced creative solutions by conducting collaborative planning sessions with department heads for improving teachers and student's satisfaction level.

⇒ Developed and implemented beneficial learning environment plan for all staff members and students within the school to improve their skills by providing more knowledge.

Ajman Academy is an IB World School offering the International Baccalaureate Primary Years Programme from Foundation Stage 1through Year 6 and the British National Curriculum from Middle Year 7-9, as well as Advanced Subsidiary level with an international, premium quality, holistic education.

Oversaw school internal systems structure and contributed to provide better internal communications system. Assessed training requirements and conducted staff training programmes; rolled-out new software updates. Communicated with teacher in various ways such as either by phone, email, chat until technical issue resolution. Ensured all issues properly detection by Fresh Service IT Helpdesk to resolve problems with staff, as well as proactively supported new teachers and parents in using the Ajman Academy Fresh Service Help Desk software.

⇒ Introduced ICT acceptable use policy to enable employees and other authorised individuals to perform their jobs effectively and efficiently
⇒ Earned Apple certified technical coordinator and support professional award due to remarkable performances.

Managed inventories and stock operations, including keeping detailed records of inventory use and sales. Developed strategies to align team member's operational procedures in compliance with company regulations to meet and exceed company presentation standards. Organised and conducted weekly team meetings to update members on best practices for attaining required expectations.

⇒ Enhanced sales by providing technology solutions to customers and developing loyalty with them.
⇒ Delivered exceptional customer service in all situations.

I was responsible for ensuring a provision of the highest standards of customer service at all points in the shopping experience, helping customers select their merchandise in order to meet their needs and desires. I was also accountable for replenishing and re-merchandising stocks on the shop floor on an ongoing basis in order to ensure maximum range and size availability at all times.

► Key Achievements:

⇒ Extensive knowledge of iCloud Technology, latest Apple OS X and Apple's products worldwide.
⇒ Maintain knowledge of current sales and promotions, and security practices in order to ensure store policies are adhered to at all times.

As a Sales and Services Officer, I contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders. Identified prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

• Maintain current and accurate inventory of technology hardware, software and resources
• Research all resolutions to fresh and anticipated problems/issues.
• Monitor and maintain technology to ensure maximum access
• Ensure installation of lock out programs.
• Identify and prepare hardware for disposal when appropriate.
• Ensure hardware is stripped and secured before disposal.
• Perform other related duties as required during working hours.

As a Customer Services Representative, I acted as knowledge Base Coordinator (More’s Web site Administrator), conducted Web Design and Editing (Created internal web-pages for “MORE Reward” product.) and receive inbound calls from customers and document all calls with regards to customers inquires accurately using Call Tracking System. I conducted follow-ups with customers within a 24-hour period in regards to the initial phone call and provided quality customer service on every call.

In order to suceed in this position, I employed clear and effective communication with customers, promoted good listening skills and teamwork collaboration in the call center.