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ALI mian, Customer support Executive

ALI mian

Customer support Executive·ABACUS- BPO Rocket Money

Pakistan

Master's degree, English

Work experience

Total years of experience: 11 years, 6 months

Customer support Executive

January 2026 - Present

ABACUS- BPO Rocket Money

Lahore, Pakistan

January 2026 - Present

satisfaction and resolving any issues they may encounter.

Company industry:
Business Process Outsourcing (BPO)

Customer Support Executive

June 2023 - Present

Abacus

Kuala Lumpur, Malaysia

June 2023 - Present

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Night shift -Manager

January 2023 - January 2024

FKI Hotel

Kuala Lumpur, Malaysia

January 2023 - January 2024

strategies, and maintaining compliance with laws and guidelines

Company industry:
Hospitality & Accomodation

Customer support Executive

January 2022 - January 2023

• Mindbridge Pvt. Ltd.

Lahore, Pakistan

January 2022 - January 2023

reaching the daily goals set forth for the adverts on Spiff and informing
the supervisor. Attending training and development courses from
trainers on occasion to increase sales

Company industry:
Call Centers & Customer Care Outsourcing

shift Manager

January 2020 - January 2022

AL SANAA HOTEL APARTMENTS

Lahore, Pakistan

January 2020 - January 2022

responsible for overseeing business operations, delegating tasks to
team members, and resolving problems that occur on their shift. Their
duties include stocking inventory, balancing the cash register and
coordinating employee responsibilities to improve efficiency or
customer service.

Company industry:
Hospitality & Accomodation

International Marketing Manager

January 2014 - January 2019

Obela Marketing

Beijing, China

January 2014 - January 2019

Develop and maintain strong relationships with partners, agencies

Company industry:
Marketing

Education

Pebble hills university

April 2019

April 2019

Master's degree, English

United States

GPA (point): 3.7 out of 5

GPA (point): 3.7 out of 5

PEBBLE HILLS UNIVERSITY

January 2019

January 2019

Master's degree, English

United States

PUNJAB UNIVERSITY

January 2011

January 2011

Bachelor's degree, Humanities

Pakistan

Skills

Communications
Expert
Communications
Expert
Cooking
Expert
Cooking
Expert
Marketing
Expert
Marketing
Expert
Drama
Expert
Drama
Expert
Art
Expert
Art
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Languages

English
Native Speaker
Urdu
Beginner
Punjabi
Expert