alimuthuja mallang

Budgeting and purchasing all the required new software’s and hardware’s for the new AY.

Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, Access Control.

Coordinating with vendors on ICT devices implementation projects according to installation requirements and follow-up and site survey procedures.

Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, Access Control

Support in installation and configuration of assigned Staff ICT equipment’s

Create, disable user accounts for the new staff. Outlook configuration and supporting the mobile users

Providing remote support to the end users whenever required using MS Teams and other applications


Maintaining all the students and staff data for all the online platforms like Exactpath, Edmentum, TTRockstars, GL Assesment, MAPDATA etc.,

Maintain IT Asset and assign them with proper documentation

• Support in installation and configuration of assigned Staf ICT equipments.
• Coordinating with vendors on ICT devices implementation projects according to installation
requirements and follow-up and site survey procedures.
• Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, Access Control.
• Liaise with Hardware vendors for 3rd Level Support.
• Budgeting and purchasing all the required new softwares and hardwares for the new AY.
• Create, disable user accounts for the new staf. Outlook configuration and supporting the mobile users.
• Providing remote support to the end users whenever required using MS Teams and other applications.
• Sound Knowledge on Windows Server Administration.
• Maintain IT Asset and assign them with proper documentation.
• Uploading and modifying data for all the students data in new applications used for Online exams.
• Maintaining all the students and staf data for all the online platforms like Exactpath, Edmentum, TTRockstars, GL Assesment, MAPDATA etc.,
• Documenting the username and passwords and sharing them with the parents if required.
• Handling the purchase of new IT devices if required.
• Maintaining the good coordination with the staf with proper support.
• Handling MyQ/ aqrate/ Papercut printer management system.

Client : Al Dar EDUCATION - (ADEC)
Project Title : Al Dar Education - Abu Dhabi

Key Responsibilities:
• Support in installation and configuration of assigned Staf ICT equipments.
• Coordinating with vendors on ICT devices implementation projects according to installation
requirements and follow-up and site survey procedures.
• Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, Access Control.
• Outlook configuration and supporting the mobile users.
• Providing remote support to the end users whenever required using MS Teams and other applications.
• Sound Knowledge on Windows Server Administration
• Support Windows, MAC and ChromeOS.
• Knowledge on Mobile Device management
• Receive, attend and resolve received incidents from Service Desk (Manage Engine).
• Provide resolution or suitable workaround and Update Incidents, and advise Service Desk
• Liaise with Hardware vendors for 3rd Level Support
• Hierarchal Escalation to Supervisor for vendor related issues
• Proactively monitor Schools Network through IT360 to ensure working state
• Deploy mass images/desktops and OS updates
• Creation and maintenance of standard images for existing hardware (Laptops - Desktops)
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• Maintaining the asset inventory of all the devices.
• Meticulous analytical and organizational skills with proven ability to multi-task
Professional Career:

• Support in installation and configuration of assigned Customer ICT equipment’s.
• Coordinating with vendors on ICT devices implementation projects according to installation requirements and follow-up and site survey procedures.
• Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control.
• Perform interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract.
• Reporting all interventions by means of filling site intervention reports according to Electronic Incident Management System and Incident Reference.
• Reporting and escalating all observed problems to proper operational escalation points.
• Receive, attend and resolve received incidents from Service Desk
• Provide resolution or suitable workaround and Update Incidents, and advise Service Desk
• Liaise with Hardware vendors for 3rd Level Support
• Hierarchal Escalation to Supervisor for vendor related issues
• Proactively monitor Schools Network through IT360 to ensure working state
• Deploy mass images/desktops and OS updates
• Creation and maintenance of standard images for existing hardware (Laptops - Desktops)
• Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate.
• Installing new hardware (Servers, printers, computers, workstations, etc.) and software’s
• Providing remote support to the end users whenever required using RDM and other remote software’s.
• Evaluating the user’s hardware and provide recommendation for the technology change and do necessary replacements of the devices.
• We as a team and following the rules and Policies of Ministry of Education MOE AUH and supporting the staff of UAE with over 15 Schools in all the grades.
• Implementing the Incident Management activity whenever required, by the third-party support.
• Generate procedure guides for several tasks such as IT Purchasing, User maintenance/ access in Active Directory, reimaging laptops.
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• To monitor AP status and if it’s not working to raise a ticket (IVANTHI and Manage Engine) and follow up with support centre.

• Support in installation and configuration of assigned Customer ICT equipment’s.
• Coordinating with vendors on ICT devices implementation projects according to installation requirements and follow-up and site survey procedures.
• Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control.
• Perform interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract.
• Reporting all interventions by means of filling site intervention reports according to Electronic Incident Management System and Incident Reference.
• Reporting and escalating all observed problems to proper operational escalation points.
• Receive, attend and resolve received incidents from Service Desk
• Provide resolution or suitable workaround and Update Incidents, and advise Service Desk
• Liaise with Hardware vendors for 3rd Level Support
• Hierarchal Escalation to Supervisor for vendor related issues
• Proactively monitor Schools Network through IT360 to ensure working state
• Deploy mass images/desktops and OS updates
• Creation and maintenance of standard images for existing hardware (Laptops - Desktops)
• Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate.
• Installing new hardware (Servers, printers, computers, workstations, etc.) and software’s
• Providing remote support to the end users whenever required using RDM and other remote software’s.
• Evaluating the user’s hardware and provide recommendation for the technology change and do necessary replacements of the devices.
• We as a team and following the rules and Policies of Ministry of Education MOE AUH and supporting the staff of UAE with over 120 Schools in all the grades.
• Implementing the Incident Management activity whenever required, by the third-party support.
• Generate procedure guides for several tasks such as IT Purchasing, User maintenance/ access in Active Directory, reimaging laptops.
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• To monitor AP status and if it’s not working to raise a ticket (IVANTHI and Manage Engine) and follow up with support centre.

Client : MINISTRY OF EDUCATION
Project Title : MOE
Key Responsibilities:
• Support in installation and configuration of assigned Customer ICT equipments.
• Coordinating with vendors on ICT devices implementation projects according to installation
requirements and follow-up and site survey procedures.
• Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control.
• Perform interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract.
• Receive, attend and resolve received incidents from Service Desk Provide resolution or suitable workaround and Update Incidents, and advise Service Desk
• Liaise with Hardware vendors for 3rd Level Support
• Hierarchal Escalation to Supervisor for vendor related issues
• Proactively monitor Schools Network through IT360 to ensure working state
• Deploy mass images/desktops and OS updates
• Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate.
• Installing new hardware (Servers, printers, computers, workstations, etc.) and softwares
• Providing remote support to the end users whenever required using RDM and other remote softwares.
• Evaluating the users hardware and provide recommendation for the technology change and do necessary replacements of the devices.
• We as a team and following the rules and Policies of Ministry of Education MOE AUH and supporting the staf of UAE with over 120 Schools in all the grades.
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• To monitor AP status and if its not working to raise a ticket (IVANTHI and Manage Engine) and follow
up with support center.

Professional Career:

 Installing and configuring OS as well as common applications on Work stations like MS office 2010, 2013, 2016 and Adobe professional & Auto cad.
 Installing and configuring Router, Switches, Servers, and wireless Aps and controllers
 User administration (setup and maintaining account)
 Generate procedure guides for several tasks such as IT Purchasing, User maintenance/ access in Active Directory. IP phone configurations, and reimaging laptops.
 Verify that peripherals are working properly
 Working with the Director of IT and ensures that all company IT related Standard Operating Procedures are implemented, monitored and updated accordingly.
 Setting up user account, permissions and passwords
 Installing new hardware (Servers, printers, computer workstations, etc.) and software
 Overseeing security of all systems, especially the internet, and installing antivirus protection
 Fixing network faults
 Day to day admin and monitoring of network use
 Technical support for people using the network
 Performing backups of data
 Applying operating system updates, and configuration changes
 Troubleshooting any reported problems
 Keeping the network up and running
 To monitor AP status and if it’s not working to raise a ticket and follow up with support center
 Knowledge for design IT infrastructure on new sites
 Preparing switches design and wireless network design for new sites.

IT Support given sites:
 DeTech Contracting LLC Staff Accommodation Wi-Fi Installation
 DeTech Contracting LLC Al Qusais Office.
 DeTech Contracting LLC Metro Site Office.

Clients : EXPOLINK, DUBAI MUNICIPALITY, ITAL CONSULTANT, EMAAR
Project Title : ROUTE 2020 METRO PROJECT
Key Responsibilities:
• Installing and configuring OS as well as common applications on Work stations like MS ofice 2010, 2013, 2016, G-suit and Adobe professional & Auto cad.
• Installing new hardware (Servers, printers, computers, workstations, etc.) and softwares
• Properly maintaining the records of software licenses.
• Outlook Email configurations to Laptops, and smart phones.
• Providing onsite support to the other site users and consultants.
• Installing and configuring Router, Switches, Servers, and wireless Aps and controllers
• Evaluating the users hardware and provide recommendation for the technology change and do
necessary replacements of the devices.
• Generate procedure guides for several tasks such as IT Purchasing, User maintenance/ access in Active Directory, reimaging laptops.
• Working with the Director of IT and ensures that all company IT related Standard Operating Procedures are implemented, monitored and updated accordingly.
• Overseeing security of all systems, especially the internet, and installing antivirus protection

Professional Career:

Designation : DESKTOP SUPPORT ENGINEER
Client : PANASONIC INC, POIVRE TRADING LLC, DUBAI INVESTMENTS

Key Responsibilities: DESKTOP SUPPORT ENGINEER
• Test computers to ensure their proper functionality. And train end users on usage of computer hardware and software.
• Develop and manage efective professional working relationships with contractor personnel, co workers and clients.
• Outlook configuration and supporting the mobile users.
• Extend computer support for systems software and hardware.
• Setup new printers and deploy in servers.
• Setup computers and install softwares. and interact with staf on desktop problems and their resolution.
• Network and connect computers within organization to better communication.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problems.

Administration of Operating systems (Win Server2003 & 2008, Win7, WinXP) Strong Troubleshooting and Problem analysis skills in the Windows Environment.
Responsible for designing, developing, implementing and testing computer-based hardware and software, including the components that are found inside computer equipment.
Installing and configuring OS as well as common applications on Work stations like MS office 2003, 2007, 0365, MS Project, MS Visio and Adobe professional. Auto cad.
Scheduling regular AV updates and system scans in computers, Incase of latest virus threats update the systems with recent patches and apply latest DAT files immediately.
Applying Microsoft Security patches. (Manually and Remotely)
Managing and maintaining Network (Local Area Network)
Installing OS remotely & through LAN also
Network printers and scanners installation and configuration
Helpdesk call logging, resolving, and closing with proper updates
Incident and Problem Management with maintaining SLA metrics and Escalations
Understand the customer issue and provides the solution
Collecting customer feedback in regular interval to make sure the quality of the service
Responsible for User Level Operations and providing users for share folder access, internet access, VPN access, admin rights
Taking ownership of critical technical problems - till closure
Coordinate with hardware vendors for systems hardware failures
Effective Team player with Good Communication and Interpersonal Skills
Troubleshooting of day-to- day Network Related problems
Day to day Checking, updating and reporting DAR report (Daily Activity Report)
Experience in device drivers
Supervise and train peripheral equipment operators and computer operator trainees
Provide general administrative support to the organization