it support engineer
ITQAN Al Khaleej Computers LLC
Total years of experience :10 years, 11 Months
• Support in installation and configuration of assigned Customer ICT equipment’s.
• Coordinating with vendors on ICT devices implementation projects according to installation requirements and follow-up and site survey procedures.
• Maintaining full functionality of ICT devices, not limited to PCs, printers, IP Telephony, A/V equipment, CCTV, Access Control.
• Perform interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract.
• Reporting all interventions by means of filling site intervention reports according to Electronic Incident Management System and Incident Reference.
• Reporting and escalating all observed problems to proper operational escalation points.
• Receive, attend and resolve received incidents from Service Desk
• Provide resolution or suitable workaround and Update Incidents, and advise Service Desk
• Liaise with Hardware vendors for 3rd Level Support
• Hierarchal Escalation to Supervisor for vendor related issues
• Proactively monitor Schools Network through IT360 to ensure working state
• Deploy mass images/desktops and OS updates
• Creation and maintenance of standard images for existing hardware (Laptops - Desktops)
• Maintaining a regular Asset (Hardware and Software) listing for the Internal Estate.
• Installing new hardware (Servers, printers, computers, workstations, etc.) and software’s
• Providing remote support to the end users whenever required using RDM and other remote software’s.
• Evaluating the user’s hardware and provide recommendation for the technology change and do necessary replacements of the devices.
• We as a team and following the rules and Policies of Ministry of Education MOE AUH and supporting the staff of UAE with over 120 Schools in all the grades.
• Implementing the Incident Management activity whenever required, by the third-party support.
• Generate procedure guides for several tasks such as IT Purchasing, User maintenance/ access in Active Directory, reimaging laptops.
• Overseeing security of all systems, especially the internet, and installing antivirus protection
• To monitor AP status and if it’s not working to raise a ticket (IVANTHI) and follow up with support centre.
•Desktop Troubleshooting
•Installation and troubleshooting for OS (WIN Server 2012r2, 2008r2, Win 10, Win 7 etc.)
•Knowledge of Windows server 2012 (ADDS/DNS, DHCP, ADCS, IIS, Group policy management, DOMAIN Controller, File and storage devices, IPV4 & IPV6, Printer and document services, Remote Desktop Connection, and WSUS).
•To handling sonic firewall, Cisco Router and APs, and Switches (Extreme, HP, D-link, and Cisco) and Aps.
Professional Experience (5 years)
Jun’17 to till now Detech Contracting LLC-Dubai U.A.E
Duties and responsibilities of IT Engineer:
•Installing and configuring OS as well as common applications on Work stations like MS office 2010, 2013, 2016 and Adobe professional & Auto cad.
•Installing and configuring Router, Switches, Servers, and wireless Aps and controllers
•User administration (setup and maintaining account)
•Generate procedure guides for several tasks such as IT Purchasing, User maintenance/ access in Active Directory. IP phone configurations, and reimaging laptops.
•Verify that peripherals are working properly
•Monitor system performance
•Setting up user account, permissions and passwords
•Installing new hardware (Servers, printers, computer workstations, etc.) and software
•Overseeing security of all systems, especially the internet, and installing antivirus protection
•Fixing network faults
•Day to day admin and monitoring of network use
•Technical support for people using the network
•Performing backups of data
•Applying operating system updates, and configuration changes
•Troubleshooting any reported problems
•Keeping the network up and running
•To monitor AP status and if it’s not working to raise a ticket and follow up with support center
•Knowledge for design IT infrastructure on new sites
•Preparing switches design and wireless network design for new sites.
IT Support given sites:
•DeTech Contracting LLC Staff Accommodation Wi-Fi Installation
•Test computers to ensure proper functioning of computer systems.
•Train end users on usage of computer hardware and software.
•Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
•Adhere to policies as per corporate manuals and directives.
•Extend computer support for systems software and hardware.
•Setup computers and install software for various applications and programs.
•Interact with staff on desktop problems and their resolution.
•Network and connect computers within organization to better communication.
•Order or buy computer systems and liaise with purchase and supplies department.
•Maintain computer peripheral devices like printers and resolve associated problems.
•If any system admin was take leave suddenly to go and overcome his place.
Duties and responsibilities of System administrator:
•Active Directory management
•OS patching/upgrades
•Software installs/upgrades
•Monitoring Server status
•Check internet access and bandwidth
•Building new servers
•Verifying patches
•Executing documented installations and configuration changes (Windows Role installs etc.)
•Group Policy and User Access management
•Performing health check of servers
•Verify that all domain controllers are running with the same service pack and hot fix patches
•All the above process under work with Domain Controller
in
