Aliona Lupasco

• Current employer: Al Tayer Group, from 04.07.2013;

• As a Sales Consultant (Harvey Nichols);

• Job Responsibilities: 1. Welcome and greet every customer in a warm and friendly manner/ demonstrate excellent customer service at all times;
2. Identify customer needs, recommend and demonstrate appropriate products, recommend link products at every sale opportunity; close the sale;
3. Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service;
4. Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary;
5. Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times;
6. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
7. Recruit customers for the database, build relationships with key customers and cultivate their loyalty to the company.

• "FXCP" SRL Marketing Company in Chisinau, from April 2012 till March 2013.

• As a Sales Representative.

• Job Responsibilities:
1. Answer calls and respond to customer requests.
2. Sell product and place customer orders in computer system.
3. Provide customers calls to appropriate staff.
4. Identify, research, and resolve customer issues.
5. Follow-up on customer inquiries not immediately resolved.
6. Complete call logs and reports.
7. Research billing issues.
8. Recognize, document and alert the supervisor of trends in customer calls.
9. Practice good customer handling and selling techniques.
10. Maintaining good relations with clients, preparing them for further collaboration with our company.
11. Fix appointments, make necessary arrangements for meeting and ensure availability of appropriate personnel's for the meet as per schedules time and place.