Ali Sahwan

• Managed daily office operations and administrative support for the team.
• Oversaw scheduling and coordination of meetings, appointments, and travel arrangements for executives.
• Handled confidential documents and communications with discretion and in compliance with company policies.
• Monitored and managed office supplies inventory, ensuring availability and cost-effectiveness.
• Prepared accurate reports and presentations for internal and external stakeholders using MS Office.
• Provided customer service, addressing inquiries and resolving issues promptly via phone and email.
• Assisted with onboarding of new employees, including setup of workstations and orientation sessions.

• Coordinate and execute service/maintenance schedules, ensuring up-to-date tracking sheets.
• Manage creation and closure of service jobs within ERP systems, adhering to standard procedures.
• Analyse client feedback, systematically logging customer complaints for resolution.
• Oversee transportation coordination and training requests, aligning with client site access and scheduling requirements.
• Maintain meticulous records of customer sites and all pertinent engineering documentation.
• Conduct regular weekly/monthly feedback calls with customers, documenting interactions for quality assurance.
• Facilitate the transfer of relevant documents to the hire desk for operational filing and record-keeping.
• Proactively follow up with the operations team to guarantee service delivery aligns with contractual obligations.

• Reservations (Hotels, flight ticket, Car rentals).
• Office documents archiving.
• Office forms requirements preparation.
• Petty cash management.
• Managing office supplies stock and placing orders.
• Inventory management.
• Calendar management.
• HR requirements (new employee's set-up, Training, Vacations, etc.) IT liaison.
• Local HSE support.
• Office reporting.
• Provided customer service, answering phone calls and responding to inquiries promptly and professionally.
• Oversaw the maintenance of office equipment and technology, troubleshooting issues when necessary.

• Carrying out regular site inspections to check policies and procedures are being properly implemented.
• Keeping records of inspections findings and producing reports that suggest improvements.
• Ensuring the safe installation of equipment.
• Advising on a range of specialist areas, e.g. fire regulations, hazardous substances, noise, safeguarding machinery
and occupational diseases.
• Inspect work areas and operating equipment to ensure conformance to established standards in areas such as
cleanliness and maintenance.
• Monitor the Implementation of Safety Policies and Procedures as per Approved Safety Standards.
• Implementing safety procedure & verification of safety measures in conjunction with cabin crew members.
• Conduct a pre-flight & security check in the cabin.
• Show assertive attained in order to reinforce leadership to keep control of an emergency landing.
• Assisting cockpit crew and other flight crew.
• Qualify Boeing (737-300), (DASH-8)

• Provided proactive safety support to internal and external customers for office and working site facilities.
• Monitored and prevented potential workplace safety hazards through routine inspections and training, accurate and up-to-date documentation of policies, procedures and data and investigations into accidents, injuries, and unsafe conditions.
• Follow up on work permit systems and inspections, planning safety arrangements for Erection work.
• Maintaining General information report, Hazard condition & other requirements like equipment needs for first aid, ppe's.
• Ensuring the standards of Emergency services like Fire Extinguishers, First Aid Box.
• Maintains and implements the site Health, Safety & Environmental (HSE) plan, firefighting plan, emergency evacuation plan and understanding all aspects of PTW (Permit to Work) functions including job risk assessments and isolation risk assessments.

• Manages and grows existing client accounts while strategically securing new business through effective daily planning and outreach to potential sales outlets and trade channels.
• Enhances sales performance by analyzing and targeting both current and prospective dealer volumes.
• Maintains transparent communication with management through regular submission of activity and results reports, including daily sales metrics.
• Addresses and resolves customer issues by conducting thorough investigations, devising effective solutions, and proposing recommendations to management.