Alisha Jane Dsouza

Delivered exceptional front office operations in a 5-star hospitality environment
Supported shift supervision of reception team to ensure smooth daily operations
Managed VIP arrivals, guest relations and service recovery with professionalism
Executed reservations, check-ins, check-outs and room allocations accurately
Trained and mentored new team members on front office SOPs and service standards
Coordinated with housekeeping, F&B and engineering for seamless guest experiences
Maintained accurate guest profiles, reports and shift handovers using PMS
Ensured compliance with hotel policies, safety standards and brand guidelines
Demonstrated strong communication, multitasking and problem-solving skills
Contributed consistently to high guest satisfaction scores
Received on-the-job training in reservation systems and booking procedures
Assisted with handling reservations under supervision during training period
Supported front desk operations while developing reservation management skills

Provided overnight care and supervision for an individual with disabilities
Ensured safety, comfort, and well-being throughout night shifts
Assisted with personal care, mobility, and daily support needs
Monitored health and behavior, reporting concerns when required
Maintained confidentiality and followed care plans and safety procedures
Demonstrated patience, responsibility, and professionalism at all times

Welcomed guests professionally, ensuring a positive first impression
Performed efficient check-in and check-out procedures using PMS
Handled calls, emails, and guest inquiries with accuracy and courtesy
Assisted guests with reservations, hotel services, and local information
Coordinated with housekeeping and maintenance to resolve guest requests promptly
Processed billing, cash handling, and payment transactions accurately
Maintained front desk organization and service readiness
Adhered to hotel policies, grooming standards, and customer service excellence
Supported team operations during peak hours and high occupancy periods

Delivered premium guest service in a Michelin-starred fine-dining restaurant.
Welcomed and assisted guests professionally, ensuring an exceptional first impression.
Managed reservations, seating plans, and waitlists to optimize table turnover.
Coordinated table assignments and guest flow during high-volume service hours.
Handled billing, cash, and card payments accurately and efficiently.
Provided personalized menu recommendations aligned with guest preferences.
Resolved guest concerns promptly to maintain high satisfaction levels.
Supported reception and floor operations through effective multitasking.
Maintained luxury service standards in line with Taj brand and Michelin expectations.
Contributed to a seamless dining experience through teamwork and attention to
detail.

Prepared lessons and graded assignments as a proactive Teaching Assistant.
Supervised students during activities.
Administered assessments and recorded grades efficiently.
Provided one-on-one instruction and homework support.
Assisted with classroom management and promoted positive behaviours.