Operation support Supervisor, chargeback : cards & POS Department
Banque Saudi Fransi
Total des années d'expérience :12 years, 11 Mois
Supervising all incoming reports for charge back and voucher request from issuer and acquiring banks. ♣ Visa & Master card issuer claims. Supervising all incoming complaints from customers. ♣ Issuing a charge back for both Visa/Master card. Receiving representation thru visa online & Master Com ♣ Using Visa Online for Pre-Arbitration, Arbitration, and Pre-compliance & Compliance. ♣ Managing all the Debiting & Crediting activities in all settlement cases ♣ Responsible for the weekly reporting of charge back & voucher copy request ♣ Managing the reconciliation of all internal accounts for charge back ♣ Authorizing letters related for fraudulent / counterfeit / lost card transactions ♣ Investigating and submitting all Fraud claims to Risk & Security Management ♣ Supervising the implementation of the BSF credit card transactions tool upgrade ♣ Training all new hired personnel in the Charge-Back team under the Cards & POS department ♣ Coordinating with the BSF development team and the Cards & POS Department during the System Integration Testing.
AL Youssef Trading & Contracting EST - Jeddah, KSA
Senior Sales Executive Feb 2008 - Mar 2009
• Achieved yearly sales targets and recovered bad debt of long delayed payments.
• Grew the customer base by 20% two years in a row.
• Established direct daily contact with local and international agents and distributers.
• Maintaining excellent after sales relationship with the client and providing after sales services.
Mayer Electronics - Beirut, Lebanon Jan2006 - Dec2007 Sales Officer • Ordering merchandise and maintaining distribution of goods. • Developing customer and retailer's relations. • Controlling of inventory and assets management
Bachelor degree in Computer Communication 2004 - 2008 C & E American University, Beirut - Lebanon