علياء Parween

Cognizant — Top performer with multiple certifications; experience in Google Workspace management, team engagement (Fun Friday), and Google projects including YouTube Ads.

Handled high-volume inbound and outbound customer calls with professionalism and empathy
Resolved customer queries and complaints effectively, ensuring high satisfaction
Maintained accurate records of customer interactions and follow-ups
Collaborated with team leads to improve customer experience and process efficiency
Provided product/service information clearly and confidently to diverse customers
Met daily performance targets for call handling time and quality scores