Manager - Insurance and Risk
Arab National Bank
Total years of experience :12 years, 5 Months
✓ Responsible for the sales of all insurance products for corporate, commercial and SMEs.
✓ Responsible for the placement and renewal of all the captive insurance policies of the Bank. ✓ Planning, Setting, developing and executing the insurance strategy in the bank.
✓ Creating Policies and Procedures for the insurance Management Dep. from Scratch.
✓ Advise All the departments on their insurance needs based on the business.
✓ Responsible for the addition & deletion, claims, complaints and collection.
✓ Provide training and awareness sessions about the insurance for the departments in the bank. ✓ Support the bank in the cross selling related to the insurance.
✓ Preparing the partnership agreements with the insurance companies.
✓ Handled the daily management of the corporate sales for all insurance products.
✓ Analyzed market trends, customer expectations and competitor activities.
✓ Formulated and implemented strategic sales activities in accordance with the business plan.
✓ Built robust business relations with the key clientele.
✓ Managed the preparation of competitive quotes in line with the current market trends.
✓ Generated Marketing Plans to enable boost the growth in revenue generation and profitability. ✓ Resolved client grievances and built a loyal client base
Ensure that all direct reports acquire the competencies for effective performance in their roles through
Appropriate training and professional development.
Review regular performance reports prepared by direct reports and identify issues for resolution or escalation.
Ensure the performance of duties and conduct of staff are in accordance with the departmental/unit business
Processes and operating procedures.
Provide responsive personal service to assigned clients, providing product information, renewal quotations,
Following up on claims and receiving complaints.
Working to design the formats of the medical cards and the booklet for the clients.
Developing related to the department and the relationship with the client.
Received customer requests, finding new customers and maintain the existing customers.
Worked on solving customer complaints.
Giving a competitive prices for the company's products.
Developed the policies, procedures and the CRM System.
Conduct financial feasibility studies and develop proposal for new business opportunities.
Delivering high quality sales coordination services to sales teams to maximize sales productivity.
Analyze products related to the KPI and processes to identify improvement opportunities and suggest
Solutions toensure rigorous and facilitated function.
Developing sales coordination skills and sales/business/systems knowledge, apply best practice techniques
And tools and demonstrate the Brand Beliefs.
Monitoring theprogress at all regional sales outlets in relation to targeted development, implementation and
Performance of the marketing & sales strategy.
I did marketing researches, surveys, facts and mystery shopping related to the insurance market.
Built, enhanced customer loyalty and customer behavior toward the company's brand and its products.
Created, Supervised and analyzed Market Intelligence.
Responsible for the customer complaints management.
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courses: Certified Anti-Money Laundering Specialist (CAMLS)
courses: Certified Anti-Money Laundering Specialist (CAMLS)
courses: Insurance Foundation Certificate Exam (IFCE)
In
courses: Professional Certificates
