Abdullah Alkhelaiwi

✓ Responsible for the sales of all insurance products for corporate, commercial and SMEs.
✓ Responsible for the placement and renewal of all the captive insurance policies of the Bank. ✓ Planning, Setting, developing and executing the insurance strategy in the bank.
✓ Creating Policies and Procedures for the insurance Management Dep. from Scratch.
✓ Advise All the departments on their insurance needs based on the business.
✓ Responsible for the addition & deletion, claims, complaints and collection.
✓ Provide training and awareness sessions about the insurance for the departments in the bank. ✓ Support the bank in the cross selling related to the insurance.
✓ Preparing the partnership agreements with the insurance companies.

✓ Handled the daily management of the corporate sales for all insurance products.
✓ Analyzed market trends, customer expectations and competitor activities.
✓ Formulated and implemented strategic sales activities in accordance with the business plan.
✓ Built robust business relations with the key clientele.
✓ Managed the preparation of competitive quotes in line with the current market trends.
✓ Generated Marketing Plans to enable boost the growth in revenue generation and profitability. ✓ Resolved client grievances and built a loyal client base

Ensure that all direct reports acquire the competencies for effective performance in their roles through 
Appropriate training and professional development.
 Review regular performance reports prepared by direct reports and identify issues for resolution or escalation.
 Ensure the performance of duties and conduct of staff are in accordance with the departmental/unit business 
Processes and operating procedures.
 Provide responsive personal service to assigned clients, providing product information, renewal quotations, 
Following up on claims and receiving complaints.
 Working to design the formats of the medical cards and the booklet for the clients.
 Developing related to the department and the relationship with the client.

Received customer requests, finding new customers and maintain the existing customers.
 Worked on solving customer complaints.
 Giving a competitive prices for the company's products.
 Developed the policies, procedures and the CRM System.

Conduct financial feasibility studies and develop proposal for new business opportunities.
 Delivering high quality sales coordination services to sales teams to maximize sales productivity.
 Analyze products related to the KPI and processes to identify improvement opportunities and suggest
Solutions toensure rigorous and facilitated function.
 Developing sales coordination skills and sales/business/systems knowledge, apply best practice techniques
And tools and demonstrate the Brand Beliefs.
 Monitoring theprogress at all regional sales outlets in relation to targeted development, implementation and
Performance of the marketing & sales strategy.

I did marketing researches, surveys, facts and mystery shopping related to the insurance market.
 Built, enhanced customer loyalty and customer behavior toward the company's brand and its products.
 Created, Supervised and analyzed Market Intelligence.
 Responsible for the customer complaints management.