senior software Engineer
birlasoft
Total years of experience :8 years, 0 Months
-handling calls, ticket related to account unlocked and password reset (windows account and SAP).
-monitoring activity(QA server, PROD servers).
-handling changing request on server.
-handling issues related to WLA(creating new job, schedules, actioning same depending on change request).
-doing APP check out(manual and automated both)
-handling request related to access to applications.
-Handling change order for different environment such as DEV, TST, QA, prod..
-Checking the application status post changes, migration and upgrade through automated and manual method.
-Assisting users through remote desktop and telecom support
handling escalations from service desk team.
actioning ticket related to symantec, vmware, desktop support, laptop support, application support.
providing real time support to service desk team members on live calls and chat session.
preparing documents with latest trouble shooting steps and updating the knowledge base.
co-ordinating with other team to insure ticket is solved within SLA.
assigning the unassigned to available team members depending on issue and skill setTo secure a leadership position within a business that has passion for growth, Excellence & the insight to prepare for the future.
Installation and configuration of Symantec Endpoint Protection
Verify Symantec Endpoint Protection clients are online and functional.
Prepare for, install and upgrade the Symantec Endpoint Protection Manager and client software version.
Actioning tickets received from service desk, cyber security team related alerts(amber and red) and virus issues.
Co-ordinating with cyber security team, service desk to ensure tickets are closed within SLAs
Actioning tickets raised by user as well as local IT regarding compliance, Symantec, end point protection issue.
Work remotely with system admin, network admin on EMEA, NA, APAC and LTAM regions (Provide support worldwide).
Sending scan logs to cyber security team, anti-virus team.
Preparing reports about symantec incident and sending it to the client
Sending email to team members about aging tickets regarding cyber security, sepem, alerts(amber and red)
Symantec issues need to follow-up and resolve with help from Symantec team.
Prepare and share reports and technical documentation for management and users.
Installing and Deploying SEP with different environments
Installation and running full scan on virtual machine to ensure machine is compliant
Routing the ticket for virus issues, red alert to local IT to disable the machine and rebuilt(vmware and physical machine)
• Installation and configuration of Symantec Endpoint Protection
• Verify Symantec Endpoint Protection clients are online and functional.
• Prepare for, install and upgrade the Symantec Endpoint Protection Manager and client software version.
• Actioning tickets received from service desk, cyber security team related alerts(amber and red) and virus issues.
• Co-ordinating with cyber security team, service desk to ensure tickets are closed within SLAs
• Actioning tickets raised by user as well as local IT regarding compliance, Symantec, end point protection issue.
• Work remotely with system admin, network admin on EMEA, NA, APAC and LTAM regions (Provide support worldwide).
Sending scan logs to cyber security team, anti-virus team.
• Preparing reports about symantec incident and sending it to the client
• Sending email to team members about aging tickets regarding cyber security, sepem, alerts(amber and red)
• Symantec issues need to follow-up and resolve with help from Symantec team.
• Prepare and share reports and technical documentation for management and users.
• Installing and Deploying SEP with different environments
• Installation and running full scan on virtual machine to ensure machine is compliant
• Routing the ticket for virus issues, red alert to local IT to disable the machine and rebuilt(vmware and physical machine)
subjects included in graduation was accounts economics money and banking commercial law commercial maths english hindi
successfully was able to clear the exams standard 12 th was able to clear all the paper as well as practical exams subject included during the study are english(literature and language) hindi(literature and language) maths chemistry botany zoology computer science
successfully completed high school with pass certificate awarded subject studied English(Language and Literature) Hindi(Language and Literature) Maths Science(physics,Chemistry, Biology) History Geography Computer science