Contracts Manager
World Wide Telecom
Total des années d'expérience :17 years, 2 Mois
World Wide Telecom - Contracts Manager Nov 2000 - Present
Responsible for the management of teams of sub-contractor agents, refurbishing the BT national telephone exchange network and managing 21CN a £20 Million pound upgrade of BT exchanges.
Responsibilities Included
• Oversee running in new cables and securing them to the patch panels via correct terminals as laid out to site drawings and testing said cables once installed.
• Preparing work schedules in accordance with the clients budget and time frame.
• Contingency planning to ensure potential schedule delays was addressed.
• Formulating reports for presentations at Board level.
• Allocation of sub-contractor teams, according to tasks against team core skills.
• Budget control, ensuring sub-contractor hours did not exceed allocated budget costs.
• Devising and monitoring K.P.I.'s for sub-contractors and management.
• The recruitment and retention of key of engineers and support staff.
• Increased staff retention rates by 7%
Achievements
Secured rolling BT contracts due to efficient and effective completion of projects being completed on time and to budget.
Implemented new staff performance and appraisal system
B.T. Sales Division - Team Manager May 1998 April 2000
Responsibilities
Managing a department responsible for up selling BT products & services to existing customers,
• Business processes, negotiation skills
• Project management, quality management
• Cost control and budgeting, development planning
• Risk Management, organisational and interpersonal skills
• Creating and implementing sales targets
• Monitoring staff performance against key product sales objectives
• Created effective training schedules to enhance staff core skills
• Managing staff recruitment, ensuring maximum productivity from existing resources
• Staff motivation and discipline
• During peak periods, I had to prioritise and handle multiple orders, market many products, answer questions quickly, communicate clearly, up sell additional selections and ensure repeat business.
• Department increased sales year on year in excess of budgets
• Secured major blue chip service upgrades
• Department operated at, or below Departmental Budget Allocations
Was approached and requested to operate independent sub contract teams within BT handling their refurbishment of the national network of telephone exchanges.
Competencies: Strong computer skills Microsoft Office, Word, Access, Excel, and PowerPoint experience in software and ability to learn new programs.
Ability to interact with all levels of management within business including director and senior level.
Good interpersonal skills and the ability to think logically and analytically problem solve in any environment.
Ability to plan, prioritize and work under pressure to meet deadlines.
Flexible attitude to work and sensitivity to business requirements.
Sense of dedication, attention to detail, desire to produce only the highest quality of work and an ability to consistently reach goals to timely conclusions.
Graduate into Enterprise N.E. (GENIE) 1994-1995 Advanced Diploma in Information Technology NVQ III
University of Sunderland 1990 - 1993 Combined Studies in Sciences reading Economics and Geology B.Sc. (Hons) 2 ii
Post Graduate: NVQ Level iii in Information Technology B.Sc. Economics and Geology (Honours) 2:ii HNC Business and Finance Sunderland Polytechnic 1988 - 1989 National Examination Board for Supervisory Managers
Sunderland Polytechnic 1989 - 1990 HNC Business and Finance