Accounts Assistant / Admin Asst.
IBN SINA MEDICAL CENTRE
Total years of experience :22 years, 3 months
• Encoding Daily Collection Entries
• Prepares Monthly Doctor’s Income and Incentive Report
• Primarily responsible for Accounts Receivables and Accounts Payable
• Collecting check payments from various Insurance Companies
• Assumes responsibility in Monthly Payroll (Salary)
• Manages Bank Reconciliation
• Handles Insurance Payment Allocation (Daman, Adnic, Nas, Oman, Mednet, Nextcare, Al Khazna and etc.)
• Coordinates with Insurance Dept. regarding monthly claims
• Prepares summary report of claim discrepancies for resubmission
• Provides support to Insurance Coordinators whenever necessary
• Daily checking for remittance advice from Insurance companies
• Encode and checks insurance claims.
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures
• Prepares and modifies documents including correspondence, reports, drafts, memos and emails
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms
• Provides information by answering questions and requests.
• Completes operational requirements by scheduling and assigning
administrative projects; expediting work results.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Filing of materials in general files area
• Contributes to team effort by accomplishing related results as needed
• Respond to customers’ inquiries regarding products and services for Australia based Clients
• Provides excellent and world - class customer service
• Update information on the system when necessary
• Respond to customers’ billing inquiries
• Handles the unresolve issues escalated from Level 1 specialist
• Handling customer’s disputes and complaints
• Ensure timely resolution of customer issues
• Ability to function as an independent worker and a team-player within fast-paced environment
• Recognizing sales opportunities
• Transfer or refer customers to appropriate departments if issue is not covered by scope of support
• Provides excellent and world - class customer service
for USA based clients
• Educating Customers about the benefits and rewards of their credit card
• Providing customers information about their credit card account
• Respond to customers’ general questions on the product
• Ensure timely resolution of customer issues
• Ability to function as an independent worker and a team-player within fast-paced environment
• Up sell when necessary and possible
• Recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversion
• Encoding Daily Collection & Summary Report of Head Office and Provincial Offices
• Monitoring the Accounts Receivables
• Preparing Statement of Accounts and Billing statements
• Preparing Production Report per line of area managers
• Verifying premium payments in case of claim
• Preparing Summary of Deductions both Rank and File & Officers
• Prepares BIR Monthly Tax Requirements
• Prepares Quarterly Statistical Report
• Performs other function of similar nature or level
Scholar for 2 years