Almahdy Eltonsy

In this role the main responsibilities includes:
- Launched Innovative and rethinking of the whole service strategy and delivery model in Africa.
- Directing the local countries teams with affiliate business.
- Directedthe growth of Affordable Care, Primary & Referral Care segments.
- Delivering commercial figures in the Africa Market covering of the 54 countries.
- managing Indirect channel partners leading the service growth and revenue (contribution and operation margins).
- Streamlined and collaborating with the commercial sales, execution and service teams to ensure early involvement during order funnel phase in addition to the global service team and engineering team.

- Manager the service activities for General Electric installed base in Egypt, including all modalities.
- Directing profitability and service Profit and Loss, achieve targeted operating margin and contribution margin.
- Building service capacities, including field engineers competencies, maintenance and service tools, digital tools to deliver customer experience.
- Build customer intimacy culture
- Direct the grew of customer Net Promoter Score to a record that never reached .
- Direct the culture of Environmental health and safety.
- Direct and ensure compliance culture.

- Manage service tram for Ultrasound - X Ray and Life care solutions modality.
- Developed strong customer relationships and supports “one GE Healthcare Services” for the customer. Act as Customer Relationship Manager for VIP customers.
- Actively visit customers to build strong business relationship.
- Directing services in rural areas through travel extensively as required.
- Directing proactively customer needs, develops and implements customer specific solutions.
- Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
- Identify technical and soft skills gaps, and create the appropriate training plans to close those gaps
- Leads and cultivates a culture of GE Values and integrity.
- Promote open reporting environment
- Directing operational processes (Preventative Maintenance completion, Overtime management, Non Contract Revenue, Field Engineer Tool utilization).
- Managing and Optimizing resources & manpower deployment to achieve OP & productivity targets for product specific business segment.
- Managing service delivery, which continuously meets customer expectations.
- Managing the Leverage of internal relationships to enhance business performance and customer experiences.
- Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures.
- Directing change initiatives as required to improve inefficiencies and execute on business commitments.
- Support other modalities in a boundary less fashion, to help deliver the GE HCS commitment to the business and the customers.
- Supports the achievement of the Operating Plans (OP), receivables, past dues.
- Direct the comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines
- Ensure timely dispatch closure
- Follow and comply with existing EHS rules and procedures. Involved in EHS activities and programs on the site (eg training, accident reporting etc.).
- Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame.
- Provide an environment where all required elements of maintenance (preventative maintenance, FMI’s dispatches) are completed in the prescribed time frames.

- Developing and implementing sales strategies to drive organic growth in the XP AS - Turn Key project Sales market
- Cultivating and leveraging customer relationships at the executive level
- Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs - Deploying resources to meet financial / operating objectives including orders, revenue, contribution margin, and base cost control

- Manage complex healthcare projects that may include multi-vendors and multiple sites, projects that span one or multiple lines of business
- Directing the on-site work by leadership for project team.
- Building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
- Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment .
- Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives of Siemens healthcare.
- Report on project success criteria results, metrics, test and deployment management activities
- Conflict and problem resolution enable a problem-solving environment
- Directed the estimates and detailed project plan for all phases of the project.
- Procure adequate resources to achieve project objectives as planned.
- Manage risk and opportunities.
- Manage project scope and changes
- Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
- Act as an internal quality control check for the project
- Manage ongoing quality control and participate in quality issue resolution
- Assist in dispute, negotiation, arbitration or litigation, as needed
- Support formal/informal schedules to manage the engagement contract
- Define the Statement of Work and Specifications for the requested goods and services
- Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
- Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders
- Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverable.
- Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, and key stakeholders.
- Define success criteria and disseminate them to involved parties throughout project and program life cycle
- Identify and develop trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders
- Coach, mentor, motivate and supervise project and program team
- Deliver appropriate and effective executive level communication
- Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
-Manage project and program issues and risks to mitigate impact to baseline
- Extensive understanding of project and program management principles, methods and techniques

Technical:
Responsible for the full service of machines in specific modalities.Performs system trouble-shooting on complex problems. Maintains all models specific to a modality in the assigned area. Resolves complex technical issues and helps others. Explains complex technical issues in an understandable way.
Customer satisfaction:
Proactively driving customer satisfaction. Acts as daily interface to doctors, technicians and others on equipment status issues.
Zones: Assists in Account Sales visits; helps train others where necessary; identifies Sales opportunities and communicates them to account team.
Business growth: Assists in the growth and direction of business in his/her geographic area.
Productivity:
Responsible for Warranty and PMS contract cost control.

Administration:
Responsibly completes all administration tasks on time. Ensures timely completion of technical modifications and Periodical maintenance and inspections documentation for assigned accounts.

Installation:
Able to work on complex installations together with a project team. Maintains effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific :
Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all modifications instructions within prescribed time frame. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

- 3D animator, Character animation, 3D modeling, architectural animation, walk through for commercial TV, advertising campaigns and presentation (1996 to 2000)
- Network Supervisor: Design network for the holding company and its subsidiaries, including the design and implementation of HW including switches and servers in addition to Servers setup (Active Directory - ISA Server - Mail Server). (2000 to 2002)
- IT project developer: design of Media planning SW, Implement new tools for CRMs, build algorithm for financial SW (2002 to 2003)

conduct preventive maintenance.