Leasing Manager - Agent Relations
Al Ghurair Properties
Total years of experience :17 years, 2 Months
• Hired to make a new department for agents management where I created policies and procedures inline of company requirements.
• Designing and developing SOP for operations with departmental head & other related departments for smooth operations and avoiding conflict.
• Actively working and designing promotions for over 7, 000 properties across Dubai.
• Continuously working to improve performances & training programs.
• Reporting my team performance to Executive VP on weekly bases.
• Monitoring my team performance and strategically sending communication release.
• Following up my team KPIs and SLAs based on business requirements.
• Participating in innovative business development and automation in process.
• Monitoring customer happiness and making sure customer satisfaction is positive.
• Jointed as Asset Manager capturing new market segments.
• Managing 3rd party assets and expending Asset Management department.
• Proposing various packages to the building owner(s) for Property Management.
• Started moving towards Sales to capture market opportunity in 2021.
• Due to my discipline, I was given the opportunity to manage off-plan sales team.
• Managed a team of 25 people, providing them guidance, training and regular follow up.
• Managed to delivery good results on both development sales & off-plan properties.
• Managing over 2, 600 properties across Dubai for Dubai Holding.
• Actively getting involved in process restructuring and improvising business processes.
• Achieving excellent cost saving in maintenance & operation cost by re-negotiating reinstatement cost and annual maintenance contracts.
• Evaluating and penalising service providers based on KPIs, SLAs, customer feedback, periodic inspections and HSE audits.
• Achieving yearly savings of 20%+ in utilities consumption every year (meeting my KPIs).
• Handling owners association, general assemblies, board meetings & negotiating budgets with the board members.
• Managed and resolved many long pending issues at Emaar Properties, that includes communities in Downtown Dubai, Arabian Ranches, Dubai Marina & commercial building of Emaar Square.
• Budget optimisation & cost saving achieved at various commercial and residential properties of Emaar by introducing effective ROI projects.
• Preparing 2-tier budgets (principal & residential), mix used communities and master communities.
• Preparing budgets & accruals using various techniques based on the age of the project.
• Chaired meeting for corporate strategic sustainability initiatives.
• Implemented community rules, fit-out manuals, alternations forms, move-in, move-out forms and work permit forms at various locations
• Generating streamline for additional sources of revenues.
• Participated towards major survey on occupant happiness surveys.
• Represented Emaar as handover consultant for various commercial and residential projects, while resolving complicated contractual issues.
• Introducing, organising & successfully
• Executing B2C marketing campaign for international sales.
• Managing relations with investors & authorities for new buildings.
• Handling complete handover process that includes snagging, financial clearances, inspections of the units, title deed processing, DEWA connection & document controlling.
• Coordinating DLP related issues with the contractor & consultant with management reporting and closure details.
• Managing various projects in Dubai Marina including an acquisition of a property development company in Dubai Marina with many incomplete projects.
• Reviewing & issuing various NOCs for property transfers, fit-outs and alterations, Oqood registration and Title Deed certifications.
• Worked on various investment projects, directly to CFO & CEO.
• Training and selling software services to County & borough councils.
• On-site consultancy for systems training, integration, managing data packages designed and implementations.
• Worked with research team, where with the help of calculated readings able to implement and introduce new application for sale.
• Meeting with the clients to understand their requirements, whilst implementing changes in the system accordingly.
• Testing software compatibility, preparing training manuals and delivering training to group of teams, whilst also selling various add-ons features.
• Compliance with ISO standards and British Standards (BS7666).
• Developing optimised algorithm structure for software programme to run successfully with new user licences.
• Worked on projects for strategic developments on connectivity & collaborating of information.
• Maintaining good clientele relationship.
• Testing and continuous improvements versions of applications.
Compulsory for managing buildings and Owners Association as per the International Standards
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