business management consultant
Monsha’at - Thakaa Center | Mozn
مجموع سنوات الخبرة :17 years, 3 أشهر
Provided strategic consultation to enhance operations, profitability, and sustainability for SMEs and
startups.
Conducted needs assessments, streamlined internal processes, and performed financial analyses for
SMEs and startups, leading to an estimated average of 10-15% reduction in operational costs.
Fostered community engagement through workshops and training sessions.
Collaborated with stakeholders to leverage additional resources, integrated technology solutions with
help of IOT team, and assess impact of implemented strategies, leading to increase in efficiency.
Helped 35 SMEs and startups realize their full potential, contributing to their sustainable growth and
success.
Participated and helped organize many hackathons for startups, mentoring and guiding teams to
improve their pitching for final presentations and investment rounds.
Bought the cleaning service franchise and established the company, developed departmental
policies to drive growth and profitability, identifying cost reduction opportunities.
Hired and trained initial team, initiating online and offline advertising campaigns.
Led multifaceted operations including customer service, digital marketing, quality control, operations,
and sales, optimizing processes and ensuring unparalleled service delivery.
Spearheaded website development, SEO implementation, managed Google Ad campaigns, and
executed social media campaigns to enhance brand visibility and drive customer engagement.
Utilized CRM for customer interactions and performed various customer service activities, including
call directing, estimating, and service scheduling.
Expanded the team to 12 employees, including customer service assistant, field supervisor, and
cleaning t
Led frontline employees and supported General Manager at Hertz FLL (airport), ensured peak
performance through superior operational leadership, resulting in 10% increase in on-time departures.
Managed daily operations, fleet availability, and revenue generation, leading to 5% increase in daily
rental revenue.
Resolved customer issues and actively engaged in effective communication plans for employee
engagement, leading to about 10% improvement in employee satisfaction.
Managed shifts with fleet rental of up to 400 vehicles, optimized maintenance schedules, and ensuring
vehicle availability and cleanliness, resulting in 3-5% reduction in maintenance costs and 95% vehicle
availability rate.
Led team of 35 rental agents and support staff, overseeing daily operations, and ensuring exceptional
customer service, leading to12% improvement in customer service scores.
Ensured full compliance with industry regulations, including safety standards and insurance requirements,
resulting in 99.99% audit compliance rate.
Moved to USA, founded, and managed online stores on eBay and Amazon, focusing on men's
accessories, and some electronic gadgets.
Conducted market research to identify high-demand products and incorporated them into the
collection.
Orchestrated product lifecycle, from creating listings to pricing, packaging, and shipping logistics,
resulting in 15% reduction in shipping costs and 10% improvement in customer satisfaction ratings.
Successfully sourced and imported items from diverse markets, including China, Europe, and Middle East,
expanding product catalog by 30%.
Managed a marketing budget of $12 million, led dynamic B2B and B2C marketing efforts, oversaw teams
of product managers, marketing analysts, and creatives.
Led the demand planning and procurement teams, achieved significant enhancements in forecast
accuracy and inventory turnover.
Formulated marketing and communication strategies and developed market research programs.
Elevated brand visibility via strategic sponsorship of Al-Ittihad football team, leading to a 45% increase in
social media followers and a 15% increase in customer engagement.
Spearheaded product positioning and pricing strategies, leading to 2% improvement in profit margins.
Organized major company and brand events locally and abroad, showcasing expertise in logistics,
budgeting, and coordination for memorable and successful experiences.
Crafted robust territory sales plan, improved retail sales and distribution, resulted in around 20% increase in
retail sales.
Supported $176 million annual operation, Managed warehouse operations in the western region
(Jeddah, Madinah, Makkah, Taif, Yanbu), controlled movement of goods (FMCG - dairy & foods) and
managed stocks efficiently, resulting in a 10%-15% reduction in transportation costs and about 15%
improvement in sales order fulfillment accuracy.
Carried out pivotal transformation project, transitioning operations from sales to supply chain department,
established policies, and procedures, leading to 20% increase in process efficiency.
Planned and organized daily freight dispatches from factories to depots (up to 20 trailers), leading to 5%
reduction in transportation expenses.
Supervised fleet and sites with total of 180 routes, including labor accommodations, managing
maintenance efforts for fleet, sites, cold stores, and market refrigerators, sourced spare parts, and
negotiated best deals with service providers.
Achieved 8% reduction in warehouses operational cost by fostering staff awareness, minimizing
operational errors, and ensuring effective FIFO implementation.
Managed round-clock depot operations overseeing team of 85, including supervisors, store keepers,
pickers, drivers, and data tech.
Worked with project management and site teams on successful execution of $1 billion water pipeline
construction project aimed at connecting cities in southern region with multiple state-of-art desalination
plants (40% in Project sites).
Managed project invoicing, negotiating monthly payments with project owners by providing necessary
evidence and tests for completed construction, ensuring alignment with QC teams and project
consultants.
This pivotal project substantially enhanced the region's infrastructure and sustainable water supply,
reinforcing my expertise in project management, planning, and infrastructure development.
Capstone: Lean Manufacturing Implementation, car muffler factory.
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