مدير علاقات العملاء
شركة هيونداي سورية
مجموع سنوات الخبرة :19 years, 4 أشهر
تطوير علاقة الشركة مع زبائنها و التأكيد على إستمرار هذه العلاقة في مرحلة ما بعد البيع و تحسين صورة الشركة الذهنية لدى عملائها الحاليين و المحتملين
"Customer Relations Manager & DEP ( Dealer Enhancement Program) " at Zeina Trading Company ( The Exclusive Agent for Hyundai Motor Company in Syria)
7. Years within the company: Two years
8. Professional experience:
Date: 16/03/2004 - 01/09/2005
Location Kuwait / Kuwait City
Companies Sheraton Hotel of Kuwait
Position Guest Service Agent, Front Office Department
Date: 28/10/2005 - 04/05/2008 & 10/03/2010 - 10/11/2010
Location Damascus / Syria
Companies Bell Consulting House
Position Tourism related projects market analyst
Date: 04/05/2008 - 08/03/2010
Location Lattakia / Syria
Companies The Syria Trust for Development, the first Syrian development oriented NGO
Position Marketing Officer, VBI ( Village Business Incubator)
Note:
All documents and certificates are available upon request.
Date: 28/10/2005 - 04/05/2008 & 10/03/2010 - 10/11/2010
Location Damascus / Syria
Companies Bell Consulting House
Position Tourism related projects market analyst
Date: 16/03/2004 - 01/09/2005
Location Kuwait / Kuwait City
Companies Sheraton Hotel of Kuwait
Position Guest Service Agent, Front Office Department
Institution [ Date from - Date to ] Degree (s) or Diploma (s) obtained: University of Tishreen, Syria, Lattakia 10/2008 - 2013 Bachelor degree in Business Administration / Major in Marketing
المعدل التراكمي هو معدل مئوي
Institution [ Date from - Date to ] Degree (s) or Diploma (s) obtained: The Syrian Consulting Bureau, Damascus, Syria Master Plan, Beirut, Lebanon 21 - 22 - 23 - 24 December, 2008 Certificate of completion of " Train the Trainer " Workshop
PDI for development programs, Damascus, Syria 11/2008 - 12/2008 Certificate of completion of "Communication Skills"
PDI for development programs, Damascus, Syria 11/2008 - 12/2008 Certificate of completion of "Presentation Skills "
Reference for Training & Development Programs, Lattakia, Syria 11/2008 - 12/2008 Course Completion Certificate of " Investment & Statistical Functions in Excel "
