الوك Srivastava, Subject Matter Expert

الوك Srivastava

Subject Matter Expert

Carlson Wagonlit Travel

البلد
الهند - دلهي
التعليم
ماجستير, International Business
الخبرات
4 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 6 أشهر

Subject Matter Expert في Carlson Wagonlit Travel
  • الهند - جورجاون
  • يوليو 2010 إلى يناير 2014

Job responsibilities:-
• Handling corporate clients for Domestic & International bookings (New bookings, Cancellation, Re-issuance and Refunds) on Galileo, Amadeus & Sabre and assisting on Visa Requirements.
• Handling Hotel bookings, Guest House bookings and Car bookings for corporate clients.
• Handling queues and taking action on mail for client queries.
• Providing backend support to implants for ticketing.
• Manage the operational activities of the department which includes Ticketing (International/ Domestic), Assisting on Visa Requirements, Hotel, Car Rental etc.
• Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
• Direct staff in the development, analysis, and preparation of reports.
• Take trainings whenever necessary.
• Discuss on operational escalation with Key Account manager.
• Maintain good relations with clients.
• Assist staff to resolve complex or out of policy operation problems.
• Responsible to meet department productivity and quality goals.
• Communicate with Team Leaders and Managers on Department operations.

Travel Consultant في American Express (IBM Corporate Travel Process) under Team Lease Pvt. Ltd
  • الهند - جورجاون
  • يناير 2010 إلى يوليو 2010

Job responsibilities:-
• Assisting corporate clients on calls.
• Handling Refunds and queues.
Previous Company: - Intelenet Global Services in Yatra.com Process

Customer Service Executive في Intelenet Global Services in Yatra
  • الهند - جورجاون
  • أغسطس 2009 إلى يناير 2010

Job responsibilities:-
• Handling customer queries on calls for reservations on Amadeus.
• Updating Yatra.com Website for Tour and Packages from software tool.
• Preparing sales reports for branches.

الخلفية التعليمية

ماجستير, International Business
  • في Sikkim Manipal University
  • مارس 2014

• Pursuing MBA in International Business from Sikkim Manipal University.

بكالوريوس, Tourism Management and Air Ticketing
  • في IITTM
  • يوليو 2009

• Bachelor's Degree in Tourism Management (Hons.) from IITTM, Bhubaneswar (2009)

الثانوية العامة أو ما يعادلها,
  • في S.t. Peter's School
  • مارس 2006

• 12th from ISC Board, Delhi (2006)

Specialties & Skills

Team Player
Travel Services
Amadeus
Galileo
CLIENT REPORTS
GALILEO
Team Building
ACCOUNT MANAGER
AMADEUS
CLIENTS
CUSTOMER SERVICE
KEY ACCOUNT
OPERATIONS
SALES REPORTS
TRAINING
Team Handling
Travel Services

اللغات

الهندية
متمرّس
الانجليزية
متمرّس