alok Sandeepkumar Shah, Operation Manager

alok Sandeepkumar Shah

Operation Manager

data care

Location
India
Education
Bachelor's degree, BCA Form Karnataka Open University ( Distance Mode )
Experience
16 years, 4 Months

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Work Experience

Total years of experience :16 years, 4 Months

Operation Manager at data care
  • India - Ahmedabad
  • My current job since January 2008

Job Responsibilities-

➢ Responsible for Lenovo, Wipro, Dell authorize service operation across Gujarat ➢ Create up to L3 level support for all business partners(400+) across Gujarat ➢ Expanding business with ROI planning and cost effective manpower utilization ➢ Managing KPI and achieving SLA’s ➢ Scheduling review meeting and share our performance to all principal company every month ➢ Handling higher level escalation of customers and principal companies ➢ Sharing technical tips and process flow to all business partners to help their business grow ➢ Responsible for spare procurement, Sales, manpower recruitment, Accounting, MIS, etc.
➢ Leading 90+ engineers across Gujarat ➢ Scheduling review meeting and share our performance to all principal PUDO every month

Education

Bachelor's degree, BCA Form Karnataka Open University ( Distance Mode )
  • at Gujarat Secondary Education Board and Higher Secondary Education
  • August 2015

Education Qualification: Senior Secondary from GSEB Secondary from GSEB Jetking Form Baroda BCA Form Karnataka Open University ( Distance Mo

Diploma, computer hardware and network engineer
  • at jetking
  • May 2008

Education Qualification: Senior Secondary from GSEB Secondary from GSEB Jetking Form Baroda BCA Form Karnataka Open University ( Distance Mode

Specialties & Skills

LAN management
Education
Printers
CUSTOMER SUPPORT
DESKTOP MANAGEMENT
DRIVERS
ENGINEER
HELP DESK
PRINTERS
SCANNER
SOLUTIONS

Languages

English
Native Speaker

Training and Certifications

JCHMP (Certificate)
Date Attended:
January 2011

Hobbies

  • Cricket,travaling,movie watching