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ALPHY  SIBY, Marketing Specialist & Sales Coordinator

ALPHY SIBY

Marketing Specialist & Sales Coordinator·Majestic foodstuff trading LLC

الإمارات العربية المتحدة

بكالوريوس, BA

الخبرة العملية

مجموع سنوات الخبرة: 2 سنوات, 5 أشهر

Marketing Specialist & Sales Coordinator

أبريل 2026 - مايو 2026

Majestic foodstuff trading LLC

الشارقة، الإمارات العربية المتحدة

أبريل 2026 - مايو 2026

+ Managed digital marketing activities including social media management, content creation,
and online brand promotion.
+ Designed marketing materials such as brochures, posters, flyers, and promotional content to support business
campaigns.
+ Developed creative marketing ideas and strategies to increase customer engagement and promote company
products/services.
+ Handled front office operations, customer interactions, and administrative coordination professionally
+ Supported sales activites by assisting clients, responding to Inquiries, and maintaining strong customer relationships.
+ Coordinated with the team to ensure smooth execution of marketing and promotional activities.
+ prepared involces, processed billing transactions, and maintained accurate biling records.

مجال الشركة:
إنتاج الأغذية والمشروبات
الدور الوظيفي:
التسويق والعلاقات العامة

customer service representative

أكتوبر 2024 - نوفمبر 2025

Alorica India

بنغالورو، الهند

أكتوبر 2024 - نوفمبر 2025

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الخدمات المساندة

Customer experience agent

أكتوبر 2024 - نوفمبر 2025

Alorica India - Amazon

بنغالورو، الهند

أكتوبر 2024 - نوفمبر 2025

Provided professional customer support for Amazon customers via phone, chat, and email.
Resolved customer inquiries related to orders, refunds, deliveries, and account issues.
Used CRM-based systems to track customer interactions, update case records, and manage support tickets.
Maintained high levels of customer satisfaction through clear communication and timely resolution.
Recognized as a Top Performer for consistently meeting and exceeding performance targets.
Handled high-volume customer interactions while maintaining professionalism and service quality.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

CUSTOMER SERVICE EXECUTIVE

أكتوبر 2024 - نوفمبر 2025

Alorica India (Amazon Process)

بنغالورو، الهند

أكتوبر 2024 - نوفمبر 2025

Handled customer inquiries via call and digital channels
Resolved complaints quickly, ensuring customer satisfaction
Managed customer interactions using CRM systems
Maintained accurate records of queries and resolutions
Assisted with order, account, and service-related issues
Escalated complex cases to relevant teams
Followed SOPs and service guidelines
Maintained professionalism while handling customers

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

AGENT- OPERATIONS

أكتوبر 2024 - نوفمبر 2025

Alorica-Amazon

بنغالورو، الهند

أكتوبر 2024 - نوفمبر 2025

+ Managed customer inquiries through chat and digital support platforms
Maintained customer records and manage interactions through CRM systems
+ Coordinated isue resolution and escalated complex cases to relevant departments
+ Ensured accurate documentation, reporting, and maintenance of service records
+ Provided administrative support by coordinating daily operations, maintaining internal documentation, preparing
reports, and assisting with workflow management
Trained, guided, and monitored junior team members to ensure quality service standards and operation efficiency
Worked as Floor Support by assisting team members with realtime issue resolution, performance guidance, and process
darification

. Assisted in preparing work schedules, shift coordination, task allocation, and maintaining smooth day-to-day team
operations

+ Supported team performance improvement through coaching, process training, and continuous operational

مجال الشركة:
التسويق
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

OPERATIONS

أكتوبر 2024 - أكتوبر 2024

Alorica-Amazon

بنغالورو، الهند

أكتوبر 2024 - أكتوبر 2024

+ Managed customer inquiries through chat and digital support platforms
+ Maintained customer records and managed interactions through CRM systems
+ Coordinated issue resolution and escalated complex cases to relevant departments
+ Ensured accurate documentation, reporting, and maintenance of service records
+ Provided administrative support by coordinating daily operations, maintaining internal documentation, preparing
reports, and asisting with workflow management
Trained, guided, and monitored junior team members to ensure quality service standards and operational efficiency.
Worked as Floor Support by assisting team members with real-time issue resolution, performance guidance, and process
darification
Assisted in preparing work schedules, shift coordination, task allocation, and maintaining smooth day-to-day team
+ operations
Supported team performance improvement through coaching, process training, and continuous operational

مجال الشركة:
التسويق
الدور الوظيفي:
الإدارة

Marketing and Front Office Administrative Support

أكتوبر 2022 - أكتوبر 2023

PPDO PRESS

بنغالورو، الهند

أكتوبر 2022 - أكتوبر 2023

• Managed front desk operations and handled customer inquiries professionally.
• Assisted with administrative tasks including documentation, scheduling, and record maintenance.
• Coordinated communication between departments to ensure smooth workflow.
• Trained and supported junior staff in daily operational procedures.
• Maintained organized files and ensured accurate data entry.

مجال الشركة:
التصميم الجرافيكي

Marketing executive

أكتوبر 2022 - أكتوبر 2023

PPDO PRESS

Cochin، الهند

أكتوبر 2022 - أكتوبر 2023

Assisted customers in selecting suitable printing services by understanding their requirements and providing
appropriate solutions.
Maintained strong client relationships through professional communication and regular follow-ups.
Coordinated purchasing, invoicing, and delivery processes to ensure smooth service operations.
Managed credit records and payment follow-ups, maintaining accurate documentation and customer accounts.
Handled front office administration, greeting clients, managing inquiries, and ensuring smooth daily operations.
Trained and guided junior staff on customer handling, service processes, and maintaining quality standards.

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

MARKETING & ADMINISTRATIVE ASSISTANT

أكتوبر 2022 - أكتوبر 2023

PPDO Press

Cochin، الهند

أكتوبر 2022 - أكتوبر 2023

Managed front desk operations and handled customer queries
Performed administrative tasks including documentation, scheduling, and filing
Maintained accurate records and data entry systems
Coordinated communication between departments for smooth workflow
Assisted in marketing activities and campaign coordination
Trained and supported junior staff in daily operations

مجال الشركة:
التسويق
الدور الوظيفي:
إدارية

HR EXECUTIVE

أكتوبر 2022 - أكتوبر 2023

PPDO PRESS

Cochin، الهند

أكتوبر 2022 - أكتوبر 2023

+ Managed front desk operations and handled customer communication in a professional and welcoming manner
+ Performed administrative duties including documentation, fling, scheduling, correspondence handling, and record
management
Supported HR functions including employee coordination, onboarding assistance, attendance tracking, and internal

Assisted in maintaining confidential employee records, HR documentation, and office databases with accuracy and
attention to detail between daly recruitment activities onboarding and processes ensuring
Integration
Maintained and fles
Trained and guide junior procedures, policies, processes administrative and support to to
Assisted in marketing coordination activities including
coordination

مجال الشركة:
الطباعة
الدور الوظيفي:
الموارد البشرية والتوظيف

التعليم

Rajagiri college of management and applied sciences

يناير 2022

يناير 2022

بكالوريوس، BA

الهند

Rajagiri college of management and applied sciences

يناير 2022

يناير 2022

بكالوريوس، Art

الهند

Rajagiri College of Management and Applied Sciences

يناير 2022

يناير 2022

بكالوريوس، AGD)

الهند

Rajagiricollegeofmanagementandapplied sciences

يناير 2022

يناير 2022

بكالوريوس، designing

الهند

Rajagiri college of management and applied sciences

سبتمبر 2019

سبتمبر 2019

بكالوريوس، arts

الهند

Skills

Problem Solving & Performance
Expert
Problem Solving & Performance
Expert
Personal & Workplace Strengths
Expert
Personal & Workplace Strengths
Expert
Customer Service & Communication
Expert
Customer Service & Communication
Expert
Operations & Coordination
Expert
Operations & Coordination
Expert
Technical & System Skills
Expert
Technical & System Skills
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
COORDINATE GEOMETRY
Intermediate
COORDINATE GEOMETRY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
الملايام
مبتدئ