Senior Systems Support Engineer
Alshaya Group
Total years of experience :4 years, 10 Months
- System Administration: Optimized system uptime by 30% through proactive maintenance and virtualization with VMware ESXi for efficient resource management; ensured the stability and performance of Windows Server and Oracle Linux servers.
- Backups and Recovery: Implemented a robust backup and recovery strategy utilizing RAID configurations and redundant backup servers, guaranteeing system integrity and minimizing downtime.
- Database Administration: Supervised and maintained MySQL databases and ensuring the integrity, security, and accessibility.
- Automation Solutions: Increased IT team efficiency by 85% by designing and implementing automated solutions with Microsoft Power Automate and Ansible for routine and daily tasks.
- Network Administration: Tasks including installing, configuring, troubleshooting, and securing wired and wireless network equipment’s (IP subnets, VLANs, WANs, LANs, DNS).
- Collaboration: Collaborated effectively with cross-functional teams, including security and development, to achieve key organizational goals and provide a seamless experience.
- Security & Compliance: Conducted regular audits of device and endpoint security to ensure adherence to organizational policies and industry regulations.
- Installing and configuring: Installing and configuring hardware, software, and network components as needed
- Troubleshooting hardware and software: Diagnosing and resolving hardware and software issues, including networking, operating systems, and applications and Point-of-Sale.
- Technical support for Point-of-Sale (POS): system setup, operations, and troubleshooting, particularly during store openings and preparations.
- Manage and Monitor IT Service Desk Incidents: Supporting via IT Service Management (ITSM) as dictated by SLAs.