أحمد عبد الغني محمد القزاز

• Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Develop and review budgets for and from I.T department divisions and ensure they with comply with stated goals, guidelines, and objectives.
• Review performance of I.T System to determine operating costs, productivity levels, and upgrade requirements.
• Develop bid requirements for all hardware and software upgrades, reviews, submitted bids for compliance with stated requirements, and makes the appropriate award.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all the hardware and software base on department needs.
• Develop business case justifications and cost/benefit analyses for I.T spending and initiatives.
• Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement effort.
• Develop and implement all I.T polices procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.
• Where necessary, re-engineer application support to ensure it aligns with business process, tactical, planning and strategic Vision.
• Manage I.T staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Define and communicate project milestones, service level agreements, and resource allocation to executive team,
department leads, support staff, and end users.
• Develop and review budgets for and from I.T department divisions and ensure they with comply with stated goals,
guidelines, and objectives.
• Review performance of I.T System to determine operating costs, productivity levels, and upgrade requirements.
• Develop bid requirements for all hardware and software upgrades, reviews, submitted bids for compliance with
stated requirements, and makes the appropriate award.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all the hardware
and software base on department needs.
• Develop business case justifications and cost/benefit analyses for I.T spending and initiatives.
• Direct research on potential technology solutions and implementations in support of new initiatives,
opportunities, and procurement effort.
• Develop and implement all I.T polices procedures, including those for architecture, security, disaster recovery,
standards, purchasing and service provision.
• Where necessary, re-engineer application support to ensure it aligns with business process, tactical, planning and
strategic Vision.
• Manage I.T staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary
actions.

Complete configuration, installation, and support of equipment in a Microsoft Windows environment to
the specifications of client proposals.
* Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing
both on-site and remote support.
* Maintaining software applications, operating systems, and regular maintenance.
* Managing assigned projects and program components to deliver services in accordance with established
objectives.
* Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors
etc. to provide technical assistance and support.
Ahmed EL-Gazzaz CV Page 4 of 7
* Supervising the administration of systems and servers related network to ensure availability of services to
authorized users.
* Install, configure, and troubleshoot the following operating systems: Windows 7, Vista, XP, Windows 2003
and 2008 Server.
* Managed Windows server 2003 ADS and RIS server Installed, configured and maintained windows 7 WDS
deployment.
* Responsible for providing the desktop system administration and support to the network Analyzing error
and performance logs and perform corrective action.
* Developed a technique in Windows server to automatically shut down the system at the remote site.
* Contributed various operational procedures and documents to the team Installation of Mac OS x, Linux
and Solaris for specific project.
* Remote Installation, configuring and maintenance of client’s workstations.
* Operate master consoles to monitor the performance of computer systems and networks, and to
coordinate computer network access and use.
* Design, configure, and test computer hardware, networking software and operating system software.
* Performing routine data center operations and interact with the clients to resolve the queries, issues, and
problems.

My daily job duties included but not limited to the following:
* Ensure the proper installation and maintenance of computers, scanners, printers, Plotters, operating
systems, Microsoft office, MS Project, E-mail, antivirus and Other supported application software in
Arabic and English interface on end user Computers according to organization policy.
* Provide helpdesk support and resolve problems to the end user’s Satisfaction.
* Knowledge of Active Directory.
* Frequently implement the new plans, which are giving by management.
* Troubleshoot network related issues, such as network cables, wireless.
* Utilize and maintain the helpdesk tracking software.
* Configuration and testing of any new hardware and software.
* Manage PC setup and deployment for new employees using standard Hardware and software.
* Coordinate frequently with IT team on all IT related issues.
Ahmed EL-Gazzaz CV Page 5 of 7
* Doing initial troubleshooting of network switches, internet routers and Wireless access point under
supervision of team leader.
* Maintain and update technical skills according to new technology and Trends to ensure proper
maintenance of user system.
* Travelling to client sites to help with installs, deployment, and Troubleshooting.
* Management of the daily data backup and retrieval scheme.
* Installing and operating Windows desktop and server operating Systems.

Effectively Planning and executing all the IT related Project.
* Ensuring all IT systems, infrastructures, server, networks, and securities are
running to an efficient level.
* Delegating work and supervising activates of Junior IT Staff.
* Recommending and implementing the technological improvement and efficiencies.
* Dealing clammily and challenging with challenging situation.
* Managing and optimizing the solution using social media and search engine optimization.
* Keeping management appraised of system performance; performing periodic IPL’s and full saves of the
system; and contacting appropriate vendors for software/hardware problem resolution.
* Update hardware and software as needed.
* Coordinate integration of new systems and applications into existing systems and networks.
* Monitor and maintain the website(s).
* Provide direct support and training to users.
* Prepare user procedure manuals/materials as required.
* Develop maintenance schedules and records for computer equipment and applications.
* Backup and restoration of information systems critical data.
* Perform all tasks required as per City policy and make recommendations for the purchase of new
Computer equipment and software.
* Preparation of reports for computers, peripherals, and network devices to determine the needs of Repairs
or addition of new equipment.
* Coordinate development and maintain policies and provide guidance in LAN, WAN, midrange, and
Desktop security issues. Administer system security, institute periodic security checks, and perform
analysis of system logs.
* Coordinate and administer telephone and cellular services, equipment, and maintenance agreements.
* Troubleshoot telephone and cellular service and equipment issues and coordinate repairs.
* Supervise the work of information technology division personnel including: assigning, planning, reviewing
work, evaluating work performance, completing performance evaluations, maintaining standards,
selecting new employees, training, and acting on employee problems.
Ahmed EL-Gazzaz CV Page 6 of 7

Provide a management with adequate decision support system by providing information that is
timely and accurate and Collaborate with the Service Provider.
* Trouble shoots the Guest Internet in both Hotel and Apartment Side and maintenance of all
hardware system.
* Maintain the billing system of Guest internet (like TMS telecoms management system, PABX
system.
* Use of Backup server like Symantec Backup for the recovery system as well CCTV camera.
* Ensure all Hospitality Software Opera, IDS, Micros are working properly creation of user and add
the activities in software as per user requirement as well as upgrading of operating System.
* Ensuring all the email (Outlook) are working properly manage the web mail (Creation of email
accounts, source code upload, Design and ensure the commercial website.)
* Configure and ensure integrity and reliability of all the Database of application Server (IDS, OPERA
MICROS).
* Ensure all the backup of electronic data are properly taken through different application.
* Use of Security system and Antivirus to protect the internet and mail system.
* Ensure WIFI on banquet hall and lobby areas.