الروي Lewis, Technical Manager - IT Infrastructure Service

الروي Lewis

Technical Manager - IT Infrastructure Service

BARCLAYS

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Electronics & Communications
الخبرات
29 years, 8 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :29 years, 8 أشهر

Technical Manager - IT Infrastructure Service في BARCLAYS
  • الإمارات العربية المتحدة - دبي
  • مارس 2005 إلى يوليو 2016

Responsible for the management and oversight of IT services, infrastructure support, and service provisioning for the Middle East regional offices of Barclays Capital and Wealth operations that spans Dubai International Financial Centre (DIFC), Qatar, and Riyadh datacenters, IT equipment, and the facilities housing the equipment. Hold full ownership and accountability for the purchase, control, and control of $2M in IT equipment.

• Coordinate and facilitate incident/change/and problem management across a range of IT services that include Active Directory, distributed file systems, file and print services, MS Exchange, Blackberry servers, SAN/backup servers, networks, and telephony/Reuters market data systems.
• Played an instrumental role in the execution of an infrastructure transformation program that migrated 600+ users to the Barclays Africa platform and rolled out of strategic voice recording systems.
• Served as the on-site liaison for the planning and execution of hardware, software, server, and communication system and equipment upgrades, as well as supplier service management functions.
• Led and contributed to multiple IT and infrastructure projects and transitions including:
o IT infrastructure setup at DIFC, Abu Dhabi, Qatar Financial Center (QFC), and Riyadh locations.
o Relocated 120 Barclays Wealth Management IT staff and operations to the DIFC premises.
o Consolidated datacenters to reduce datacenter footprint and saving $250K USD annually in datacenter costs.
o Oversaw the procurement, installation, and commissioning of wireless controllers and access points for the DIFC offices.
o Setup and commissioned the Central Bank fund transfer system for Barclays Bank.
• Maintain and manage a virtual desktop infrastructure comprised of VMware ESX servers and associated terminals deployed to 80 users.
• Coordinated the procurement, installation, and commissioning of Reuters Dealing Systems, Voice Biometrics servers, Cybertech voice recorders, and a Cisco IP telephony system for the DIFC.
• Worked cross-functionally to plan and deploy a complete video conferencing system upgrade that spanned 8 meeting/boardrooms.
• Conducted annual BCM tests of the voice infrastructure that included failover testing with global voice teams and voice service providers.
• Provided on-site expertise and assisted in the installation of an IQMX and Speakerbus system with 35 IPC Turrets and 16 SB modules.
• Assisted the central team in the migration of DHCP scopes from Active Directory to a strategic Infoblox DHCP and DNS grid infrastructure for Dubai, Qatar, and Riyadh Sites.

Senior Technical Engineer - Professional Services Group في Reuters Middle East Limited
  • الإمارات العربية المتحدة - دبي
  • يناير 2004 إلى يناير 2005

• Collaborated on infrastructure requirements, led test data analysis and collection efforts for Reuters Datafeed Servers during beta phase.
• Project led Media Data Network rollout for all Media clients in the U.A.E. including client site surveys, third party contractor quotes for Dish/Cable installation, coordination with clients IT staff and training.

Senior Engineer - Client Site Services في Reuters Middle East Limited
  • الإمارات العربية المتحدة - دبي
  • يناير 1999 إلى ديسمبر 2003

• Project lead installations of Reuters Market Data systems at key Focus Group Accounts listed below:

Standard Chartered Bank
ABN AMRO Bank
Barclays Bank PLC
Lloyds Bank
HSBC
Citibank

• Played key role in transition from old, legacy systems to new, state-of-art applications like Reuters 3000 Xtra, Dealing 3000, Reuters Trader and hosted services that created potential for future business growth and improved competitive position.
• Manage resolution process for high-level problems raised by internal and external customers relating to functionality of real-time and historical market data and the applications associated.

Systems Engineer - Technical Services Division في Reuters Middle East Limited
  • الإمارات العربية المتحدة - دبي
  • يناير 1996 إلى ديسمبر 1998

• Provide 1st level support to different Market Data Systems like TRIARCH (Trading room information architecture), RMDS (Reuters Market Data Systems), Deal Manager and Effix servers.
• Recognized as key project contributor for installation of Risk Management System (Deal Manager) at Standard Chartered Bank and Emirates Bank International.
• Project led Real-time information installation for over 60 positions at Merrill Lynch; Lehman Brothers.
• Develop expertise in the tools needed to perform daily functions in High/Mid/Low tier desktop, transactions and media products.

Client Support Engineer - Technical Services Division في Reuters Middle East Limited
  • الإمارات العربية المتحدة - دبي
  • فبراير 1992 إلى ديسمبر 1995

• Provided prompt, accurate and respectful support to users on hardware, software & networks employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.

Field Support Engineer - Al Abbas Technical Services Division في Al Abbas Group of Companies
  • الإمارات العربية المتحدة - دبي
  • يناير 1989 إلى يناير 1992

• Handle Server / Desktop PC / Printers/ Network Support for IBM products in Dubai and Northern Emirates.
• Supervise and lead a team of six engineers for a multi-million dirham project to rollout IBM PS/2 Systems at all Government funded schools in UAE.

Field service Engineer في Associated Instrument Manufacturers India Limited
  • الهند
  • نوفمبر 1986 إلى ديسمبر 1988

• Provide support for various medical electronics and analytical equipments.

الخلفية التعليمية

بكالوريوس, Electronics & Communications
  • في Manipal Institute of Technology
  • يوليو 1986

Bachelor of Engineering (Electronics & Communications) – (1982-1986)

دبلوم, Science ( Physics, Chemistry, Maths, Biology)
  • في Manipal Junior College
  • أبريل 1982

Pre-university Degree

الثانوية العامة أو ما يعادلها, Secondary School Leaving Certificate
  • في Manipal Junior College
  • أبريل 1980

Specialties & Skills

Microsoft Access
System Administration
Administration
Installation
Data Systems
MS WIndows NT
Reuters Dealing 3000
MS Windows 2000
MS Windows XP
MS Office
Sun Solaris
Interactive Unix
Digital VAX/VMS
LAN/WAN & Internetworking Concepts and Protocols.
IBM Tivoli
MS Office
Lotus notes
HP Openview
Norton Utilities
Reuters 3000 Xtra
Cisco Routers and Switches
Reuters Datafeed Servers
Reuters Session Servers
Reuters Workstation Servers
Reuters Transaction Client Site Servers
Reuters Media Data Networks
Reuters Market Data Systems
Effix Contribution Servers
Reuters TRIARCH ( Trading room information architecture)
Reuters Deal Manager
Reuters OTF ( Off Trading Floor)
Reuters AMS ( ABS Marketfeed Servers)
Reuters DACS ( Data Access & Control Systems)
Reuters Hosted Terminal Access
Reuters Small Site Delivery Systems
Novell Netware
Personal Computer Hardware
Printers
Voice (Trader) - IPC Dealerboards / Speakerbus
Voice (Recording) - Cybertech & NICE voice recorders
Operating Systems - Microsoft WIndows Server 2003 / 2007 /2012
Voice (Desktop) - Cisco Call manager / IP Telephony / Conferencing Stations

اللغات

الانجليزية
متمرّس
الهندية
متمرّس

التدريب و الشهادات

LCS - Certificate of Lean Competency, Level 1A (الشهادة)
MCSE - Microsoft Certified Systems Engineer + Internet (الشهادة)
CCNA DC BootCamp (تدريب)
معهد التدريب:
Global Knowledge
Reuters Dealing 3000 (الشهادة)
CNE - Novell Certified Netware Engineer (الشهادة)
Reuters 3000 Xtra (الشهادة)
ITIL v3 Foundation (الشهادة)
Windows Server 2012 (تدريب)
معهد التدريب:
Sites Power