Customer service - technical editor - web portal administrator - translator
Sahm group
Total years of experience :4 years, 2 Months
Worked as a member of a help desk team including the following tasks:
- Greeting new students and describing our facilities and services via e-mails or calls.
- Answering students and visitors e-mails, tickets and calls.
- Helping students with technical problems they face and report them to the technical support team.
- Updating semesters information (starts, deadlines and assessments).
- Helping students to enroll new modules or postpone them to subsequent semesters.
- Helping students to communicate with their tutors.
- Assisting tutors with their office hours and publish them on their pages.
- Assisting tutors, students and visitors contacting management if necessary.
- Following up the website stability and reporting any technical issues.
- Updating the website's pages and announcements.
- Uploading study materials and linking them with modules and semesters.
- Editing and uploading audio recordings after receiving them from tutors.
- Submitting periodic reports \[weekly and monthly\].
- Arranging and managing virtual class rooms for audio broadcasting.
-Familiar with Excel, Word, outlook, power point, front page, dream waver, FTP, photo shop and wave lab.
- Familiar with HTML and CSS codes.
- Translation exceptional task when necessary.
- Responsible for selling the company products.
- Following periodic itinerary.
- Greeting customers every visit.
- Presenting company products to customers.
- Developing new way to persuade new customers.
- Submitting invoices for customers .
- Following up customers' needs and write them down.
- Sorting out customers complaints and trying to solve them.
- Picking up new ideas and suggestion form customers to develop company products.
- Helping new sellers with the successful selling techniques.
Bachelor's degree in English language . Higher diploma in translation from Arabic to English and vice versa.