Social Media Executive
OSN
Total years of experience :15 years, 4 Months
Manage OSNs Feedback email, Facebook Instagram and Twitter accounts
Ensure that every email is a one stop contact to resolve a customer issue by:
1-work/communicate with the other operational departments to address customers escalations.
2- Continuously follow up with the customers on their complaints.
3- Be proactive and provide the customers with comprehensive responses to their inquiries.
2009 Al Qasmi Hospital for Six Month Sharja - UAE
Emergency Department
Gitex in 2011 for Lenovo Dubai
Profile
• Dynamic, enthusiastic and creative individual.
• Strong interpersonal and communication skills.
• Adaptable to circumstances.
• Possess cultural awareness and sensitivity.
• Good organization skills.
2005-2007 Al Link Internet Café Libya
Sales
2003 Al Salam Internet and computer services for six month Libya
Customer Services / Call Centre Agent
• Making & taking calls for customer.
• Meeting set service & quality standards.
• Enquiries will come to the service center via the phone, Email, Web, Fax & postal correspondence.
• A certain amount of outbound calling will also be required to perform telemarketing, customer surveys & customer follow-ups.
• In addition, will capture new applications & process other manual requests.
• Receiving a certain amount of calls, customer asking for a technical enquiries and financial enquiries.
2004 Trablus company for cargo and shipping for six month Libya
Adminstrator
• organizing & coordinating office operations & procedures in order to insure organizational effectivness & efficency.
• Prepare time sheet
• Design filing system
• Ensure personnel files are up to date & secure
• Check stock to determine inventory levels
2001-2008 Al Fateh University - Libya (Tripoli) -Bachelor Degree in Medical (General Practitioner)
1999-2000 GCSE Al Oroba School- Sharja - Scientific Stream