Shoaib Shaikh

Lead a team in delivering complex projects successfully.
Oversee Salesforce administration, user management, security, and audits.
Implement Copado for release management, CI/CD, and migration.
Collaborate with stakeholders to gather requirements and design solutions.
Manage system performance, troubleshooting, and data operations.
Guide teams with functional/technical expertise and best practices.
Drive enhancements, bug fixes, and project documentation.
Support end-users and enable adoption of Salesforce capabilities.

Managed Salesforce CRM with focus on production management, SLAs, and team utilization.
Administered and configured enterprise applications, ensuring smooth operations and proactive issue resolution.
Collaborated with scrum teams for new functionality through Agile processes and release cycles.
Implemented monitoring, maintained documentation, and enforced Salesforce policies/procedures.
Led knowledge sharing, mentored junior staff, and supported cross-team collaboration for service quality.

Salesforce Admin, Cognizant Managed Salesforce CRM including data management, security, user roles,
workflows, and reporting.
Implemented sales processes, led data migration, and supported users through training, dashboards, and
documentation.

Handled IT escalation calls, remote server support (Citrix 2003), user account management, and Salesforce
reports/dashboards.
Managed store networks remotely, resolved technical issues, and coordinated with management for process
improvements and service quality.