Corporate Trainer
Gallagher Service Center
Total years of experience :24 years, 5 Months
• Implement lesson plans focused on verbal and written business communication and business writing in emails
• Teach English for Business skills at multiple hierarchies to enhance client communication
• Conduct TNA to design customized training plan
• Participate in learning and development strategies to evaluate and improve on-going training programs
• Teach verbal and written Business English
• Audit voice calls, emails and chat sessions daily
• Provide constructive feedback to improve C-SAT
• Maintain feedback tracker for stakeholders
• Prepare SAP E-learning training modules for KPMG
• Design storyboards for TATA Edge interactive on K12 school curriculum
• Content Development of Design documents and proposals
• Training and Mentoring
• Monitoring product development and product review
• Provide constructive feedback on voice calls to improve customer service parameters for Orange mobile
• Deliver soft skills training for operations to improve C-SAT
• Conducted training programs for ITES Clients on voice and accent, Business writing and Corporate etiquettes
• Out-bound customer service responsibilities
• In-bound customer service responsibilities
• Collaborated with producers in developing live shows
• Assisted in the process of editing several documentaries
• Training new hires in Adobe production bundle
• Designing excellent graphics for Vectone channels
• Designing graphics for Vectone in-house Adverts
• Imparted multimedia education
• Executed multimedia projects
• Designing Architectural walk-throughs
• Training faculty