Senior Project Engineer
Wipro Limited - Saudi Arabia
Total des années d'expérience :17 years, 9 Mois
• Riyad Bank is one of the largest financial institutions in Saudi Arabia and the Middle East. Established in 1957, with a paid-up capital of SAR 30 billion.
• Regional Lead for Eastern, Northern and Hafr Al Baten province of Saudi Arabia. Manage the team with their queries and technical issues.
• Managed the IT Business Technology Solution of Banking domain.
• Supports desktop, networking and software solution for Branches, ATM and Bank Offices.
• Following up with Remedy Generated tickets and assigning to respective engineers.
• L3 support for all desktop, networking, software and hardware assets of bank.
• Assist reporting engineers for solving the customer issues.
• Keep track of the tickets to close them within SLA.
• Daily connect with the engineers.
• Weekly call with Stake Holders to discuss about the monthly, weekly and daily performance.
• Supporting Bank for their application updates and Operating System upgrade.
• Interact with Branch Mangers, Regional Managers and VIP to understand their IT related requirements and issues and finding a solution.
•Work with networking and solution department for the smooth operation of projects.
• Manages a team of outdoor Technical and Marketing team.
• Meet the customers to understand their current technical environment, key business drivers and future technology requirements.
• Proposing the quotation, negotiation and finalizing of the supply of IT Infrastructure networking materials mainly in Cisco, Aruba, Juniper, Belden, Systimax, etc.
• Developed and established strong relationships with strategic clients and industry partners.
• Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
• Showcased drives and value that supported the business case for the total cost of ownership to the customer.
• Worked with the sales team to develop selling strategy within the target accounts.
• Worked with the sales team to design, propose, and close new deals/opportunities with customers.
• Reached or exceeded sales quotas on a regular basis.
• Manages the entire network (LAN, WIFI) of Galfar Almisnad, Doha
• Configuration of Firewalls, MS Exchange Server
• FTP creation and administration.
• User creation in active directory and email id creations of exchange server
• Network configuration of site offices
• Troubleshooting the network related issues of user systems
• Monitoring Junk email box of Sonic Email Security
• Monitor the performance of Database Server, File Server, SAP server and ISA server and suggest recommended plans
• Website Maintenance - www.galfarqatar.com.qa
• Taking back up of the servers on regular intervals
• Desktop assembling and maintenance
• Laptop and Printer maintenance
• Linux and Windows OS installation for end user
• Android, BlackBerry and IOS configuration and setup for users
• Timesheet and Business Plan administration (WEB Based / SQL)
• SAP execution for Visa details and Jobs authorization from database
• Troubleshoots and modify the configuration of Interfaces for US hospitals which can communicate with Omnicell Cabinets in C, C++, DBMS, SQL platform.
• Troubleshoots the issue related with HL7 messages, understand each segments.
• Configuration of application on IOS and Android and educate the user how to work on that.
• Works on Automated ADT Systems with clients HIS e.g. Cerner, Meditech & provide application support & troubleshoot issue related to ADT, Charges & Orders.
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by Omnicell applications.
• Implement the application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of Omnicell.
• Conduct individual and group training, product demonstrations and workshops as required
Implement and control change management requests from client.
• Deliver successful application implementation phases.
• If required, work with customers to identify potential changes within the parameters of the product.
• Remotely access client servers using VNC viewer, PC Anywhere or Cisco VPN for troubleshooting the issue, modify the interface or to deploy the interface.
• Uses FTP, Telnet, MSMQ, Client Socket Connector, and Printer Dump for the communication sources and troubleshoots the issues related to this.
• Installation and Maintenance of Desktops and Servers like IBM, HP, ACER, HCL and Network printers.
• Configuration, installation and troubleshooting win98, win 2000 professional, and win2000 server, Advance Server, Win Xp, Win2003 Server.
• Installing, configuring, managing, monitoring and troubleshooting DNS, WINS and DHCP.
• Managing users, groups, systems and security.
• Managing, securing and troubleshooting servers and client computers.
• Installation of Customized Images for Windows 2000 and Windows XP on desktops and handling breakdown calls maintaining Customized Windows 2000/XP.
• Manage and Configure DNS, IIS, and Outlook etc.
• Installing and Maintaining local and Network printers.
• Installation and Maintenance of Desktops and Servers like IBM, HP, ACER, HCL and Network printers.
• Configuration, installation and troubleshooting win98, win 2000 professional, and win2000 server, Advance Server, Win Xp, Win2003 Server.
• Installing, configuring, managing, monitoring and troubleshooting DNS, WINS and DHCP.
• Managing users, groups, systems and security.
• Managing, securing and troubleshooting servers and client computers.
• Installation of Customized Images for Windows 2000 and Windows XP on desktops and handling breakdown calls maintaining Customized Windows 2000/XP.
• Manage and Configure DNS, IIS, and Outlook etc.
• Installing and Maintaining local and Network printers.
• Installation and Maintenance of MSN Internet Access and Narrowband Connectivity.
• Configuration, installation and troubleshooting of MSN software and related products.
• Installing, Configuration and troubleshooting (Sharing mails in Outlook Express & Netscape communicator) of Outlook Express and MS Outlook.
• Troubleshooting MSN Hotmail, IMAP and POP3 servers.
• Configuring the system/network.
• Troubleshoot and configure the issue related with Audio, Video and Network of Vivendi Games.
• Primary diagnostics using client legacy tools for the identification of the fault.
• Troubleshooting Installation, Video/Graphic, Sound and Online/ LAN gaming network related
Certification in Networking and Hardware completed with A+
3 Year Bachelors degree in Computer Science, Physics and Mathematics.