alvin estrella

• Ensures that all technical equipment setup/operation for any
University function has been processed and successfully completed.
• Ensures that documentation and essential feedback for equipment,
provided services, incident, and utilization reports are submitted and
up-to-date as well as monitor inventory of equipment
/devices/supplies.
• Analyzes equipment/devices/supplies inventory report to determine
demand.
• Design effective orientation session performed for users on how to
best use the equipment on a scheduled basis with the surely of
completion of the replacement/repair of malfunctions equipment and
materials.
• Oversees that technical support staff tests, fine-tunes, calibrate and
cleans technical equipment on a schedule basis with the surety of
completion of the replacement/repair of malfunctioned equipment
and materials.
• Provide technical support for services request by using manuals to
diagnose and make repairs, identifying problems, seeking solution
and helping the end user in use of the technology.
• Actively explore new software, equipment and updates and advises
higher management in changes appropriate for the needs of the
University.
• Oversees the installation and maintenance of all software and other
Personal Computer based applications.
• Ensures that technical support staff adheres to all prescribed safety
procedures (Anti-virus, Deep Freeze, Symantec, Power related
issues etc.)
• Provides technical expertise to contractors and other parties as
needed.
• Assures the coordination and scheduling of day-to-day support.
• Ensured the technical support staff adhere and comply with
department regulations and operating procedures.
• Develops and enhance efficiency of technical support services, and
ensures that all operating procedures are in compliance with the
departmental policies and procedures.
• Performs other job related duties as assigned.

• Install, repair and maintain computer hardware and software.
• Use schematic and manufacturers instruction and manual to
diagnose and make repairs.
• Assist in utilization review of computer hardware and software.
• Install and maintain network device and communication equipment.
• Develop a sound knowledge of hospital standard computer
application
software.
• Provide helpdesk and user support for technical issues and
solutions.
• Install and maintain managed network cabling systems.
• Maintain up to date documentation related to work activities.
• Follow all prescribed safety procedures.
• Perform other job related duties, as assigned.

• Technical support for Windows Operating Systems, Network
Management and Security Software.
• Provide software and network support for Win 2000, Win XP.
Handle client configuration, operating system and application
software upgrade.
• Provide solution regarding network problems, installation and
configuration of network
components.
• Install and configure Anti-Virus Solution, Secure and Content
Management Solution, Back-up Solution and Remote Control
Software Solution for Clients.
• Provide technical and security services and solutions to clients;
include network design and network infrastructure solution.
• Support for Client PABX, CCTV Systems, Solid background on
Unshielded Twisted Pair and Fiber Optic termination.
• Handles documentation for cable test result.