Sr. Service Delivery Manager, BT
British Telecom
مجموع سنوات الخبرة :22 years, 8 أشهر
Lead the team performing IT infrastructure outsourcing with
the following scope : IT infra, ITSM tools, Service Desk, End
user computing and IT Security Operation
Work closely with client management team to ensure SLA
and operation improvement.
Support for XL Axiata Manage Service Infrastructures, keeping
clients satisfied with the company's services through
managing projects, fixing any reliability issues, tracking
service metrics, managing budgets and helping lead the
professionals responsible for getting services delivered to
clients
Oct 2011 - Aug 2012 Amdocs
DBA Expert
• Support and troubleshout all billing database on second largest telecomunication in Indonesia as Amdocs client.
• Lead database administrator team, consist of 3 people for operation support.
• Involve and lead the DBA activity to support project and make sure it is within the timeline.
• Manage storage, physical and logical structure through analyse and evaluate the grow of physical structures and resource of server
• Manage security database and network administration
• Plan, create and analyse the backup and recovery strategy
• Monitoring the performance and provide in depth analyse to tune the database to provide the best performance for application
• Provide in-depth technical support about architecture of AMDOCS distributed database, Real Application cluster AMDOCS application, timesten.
• Provide in-depth Technical Support for Project Implementation related to database
• Troubleshoot problems happened related to database operation jobs
• Able to manage and analyse database bug and implement or apply patch to fix it
Achievements/Projects
• Migration machine for timesten on E25k to M9k
• Migration customer database from solaris to linux and from single DB to RAC DB
• Upgrade database Amdocs from 10.2.0.3 to 10.2.0.5
• Moving Database P0AMC1 for Monitoring from E25k to T5220
• Upgrade Amdocs billing system from ver7 to ver8.1
• To provide, implement and integrate Data-Center services on production network
• Manage data center team consist of 30 people to align with SLA
• Behave as Second level problem solving escalation.
• Responsible to give update information relate with availability capacity on production system.
• Responsible to do preventive plan and action on problem re-occurred with coordination vendor and other department
• To manage and maintain Data Center services meet requirement aligned with Network key performance indicator and SLA.
Scope and scale activities
1. Hardware Infrastructure:
a. Enterprise Server
b. Billing & Non-Billing
c. SAN & FC-Switch
d. Cluster System
e. Storage Volume mgt
f. SUN Solaris O/S
2. Database:
a. Oracle Instant (74 Instant)
b. Times Ten System (10 Servers)
c. SQL Server
3. Billing Application
a. CDR MSC Delivery
b. CDRGPRS Delivery
c. Guiding Services
d. Prepaid System (PPS/OLC)
e. Replenishment (RPL)
f. Provisioning
g. Product Catalog
h. Billing System
i. Cust MGT (CM/CRM)
j. PRM Services
k. Billing Infrastructure
l. Manual Recharging
m. IRBS
n. H2H (Postpaid Payment) system
o. VRM - Reserved Number
p. Dealer System
q. XL Retail (POS)
4. Data Protection
a. Net-backup Server
b. Net-backup Media
c. Net-backup Client
d. Tape Drive
5. Disaster Recovery System
BSCS Billing System
Prepare and running Control Group for all billing cycles. This is to ensure high quality of Excelcom billing process and to recognize problems in database or billing cycle module (PBCH, BCH and BGH) before go to real bill process.
Prepare and execute real bill process. This is the most crucial process of BSCS batch module, which cannot be roll back.
Do the daily calls detail rating for subscribers and for external carriers (for reconciliation with other telecommunication operator) using batch modules (TEH, FIH, DRH, AIH, RIH, RIC, RLH, ILH)
Do testing for new version of CDR and billing modules, defects fixing and first level troubles shooting before escalated to vendor (LHS)
Support customer services for all related to Billing Customer matters.
Responsible for International Roaming module including setup a new roaming partner, creating TADIG file, produce TAP Certificate for TADIG file from roaming partner.
Support for all International Roaming partner related to TADIG file matters.
Members of New Billing Project for new International Roaming partner module from Amdocs Billing System (PRM : Partner Relationship Management)
AMDOCS Billing System
Partner Relationship Management (PRM)
• Rating CDR file
• Create TAPOUT file and HUR (High Usage Report)
• Running EOD PRM
• Adding and setting Roaming partner to PRM Module
• Responsible for all complain regarding Roaming International
Account Receivable (AR)
• Input payment file from bank to AR
• Create payment file for bank
• Running EOD AR
• Input Manual payment and responsible for all complain
Collection Module
• Running EOD Collection
1995 - 2001 STT TELKOM Bandung, Indonesia Bachelor Degree Technique and System Informatics